Primary Skills: Salesforce Business Analyst with Health cloud Continuous Improvement & Quality Identify opportunities to streamline Patient Services workflows through automation, data integration, and enhancements. Contribute to the standardization and continuous improvement of business analysis practices, templates, and documentation across Patient Services IT. Support knowledge transfer to operations, support teams, and Test/Validation partners. Required Skills & Experience Core Business Analysis Strong experience in business requirements elicitation, functional analysis, and stakeholder facilitation Proven ability to translate regulated business workflows into clear, testable system requirements Excellent written and verbal communication skills, with the ability to operate across business and technical audiences Health Cloud & Delivery Model Experience supporting platforms, preferably Salesforce and/or Health Cloud Familiarity with Agile / DevOps delivery models, user stories,



and backlog management Experience working with integration-heavy solutions and cross-system dependencies Regulated IT & Patient Services (Preferred) Experience in healthcare, life sciences, or regulated commercial environments Understanding of compliance, auditability, data privacy, and validation expectations in Patient Services solutions Ability to produce explicit, traceable documentation suitable for regulated IT delivery Education & Experience Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience). 3 7+ years of experience as a Business Analyst, with experience supporting Health Cloud or enterprise platforms. Experience supporting Patient Services, Commercial Operations, or healthcare workflows is strongly preferred.

📌 Salesforce BA (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru