Required Skills & Qualifications 4 years of experience in Salesforce (SFDC) Manual Testing Strong understanding of Salesforce CRM concepts Hands-on experience with Sales Cloud and/or Service Cloud Experience in writing and executing manual test cases Knowledge of SDLC and STLC processes Experience with defect tracking tools such as JIRA, ALM, or similar Basic understanding of Salesforce objects, fields, workflows, validation rules, and profiles Robust analytical and communication skills