About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs. We empower 250,000+ businesses and 10,000+ partners—including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions .
Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024, AiSensy is one of India's fastest-growing B2B SaaS startups
• 250,000+ Businesses Onboarded: Trusted by businesses across India and beyond
• ₹8000+ Crores Revenue Driven: Enabling real results through WhatsApp-led engagement over the last 3.5+ years

About the Role
– Partner Support Executive We are looking for a Partner Support Executive who will serve as the first line of support for AiSensy’s partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. You’ll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience.

Key Responsibilities
Partner Query Support
• Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom.
• Maintain strong First Response Time (FRT) and meet chat acceptance SLAs. Service Excellence
• Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support.
• Maintain high-quality written communication with typing speeds of 70+ words per minute. Partner Onboarding & Integration
• Guide partners through the onboarding process and assist with dashboard integrations.
• Understand the unique business use cases of partners and deliver tailored support solutions. Cross-Team Collaboration




• Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience.
• Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases. Must-Have
• 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups).
• Strong understanding of APIs, Webhooks, and third-party integration workflows.
• Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.
• Excellent verbal and written communication skills. Positive to Have
• Prior experience in SaaS customer success or technical support.
• Familiarity with CRMs and automation tools.
• Experience collaborating with internal tech and onboarding teams. Perks & Benefits
• Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem.
• Collaborate closely with cross-functional teams and leadership.
• Exposure to international partner operations and real-time WhatsApp integrations. Why Join AiSensy?
• Fast-Growing Environment: Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact.
• Global Exposure: Collaborate with WhatsApp’s global teams and join exclusive partner events.
• Create Real Impact: Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement.
• Learn, Solve, Grow: Gain hands-on experience in technical integrations, client support, and strategic onboarding. Learn More

About Us
YouTube Demo – Watch Now Partnership Model Explore here
• Website: https://m.aisensy.com
• YouTube: AiSensy YouTube Channel
• LinkedIn: AiSensy LinkedIn
• Instagram: @aisensy_official

📌 Partner Support Executive (Gurugram)
🏢 AiSensy
📍 Gurugram