CRM Engineer for Pune region
• Act as the primary technical contact for customers in the assigned region (Pune).
• Handle customer calls, emails, and service tickets related to CRM applications or system issues.
• Ensure timely resolution of customer-reported problems through remote or onsite support.
• Conduct regular AMC (Annual Maintenance Contract) visits as per schedule.
• Attend breakdown calls promptly and restore system functionality within the defined SLA
• Prepare and submit detailed service visit reports (installation, AMC, breakdown, or remote support).
• Maintain site-wise issue logs, RCA (Root Cause Analysis) documents, and follow-up reports
• Update CRM service trackers and ensure closure of service tickets with customer acknowledgment
• Cover customer sites located within the Pune regions as per service schedules Qualifications
• Must be a BE (EEE/ECE/E&I;)



with a strong focus on automation and control systems.
• At least 4 to 6 years of relevant experience in automation / automobile ancillary industry
• Positive oral and written communication skills in English/Hindi are essential. Technical Skills
• Hands-on experience with Rockwell, Siemens, or Mitsubishi PLC, HMI, and SCADA systems.
• Knowledge of AC/Servo Drives, commissioning, and motion control integration.
• Proficiency in EtherNet/IP, Modbus (RTU/TCP), and PROFINET communication protocols.
• Familiarity with Studio 5000, TIA Portal, GX Works/GT Designer, and MS Office.
• Strong troubleshooting and problem-solving skills in industrial automation systems.

📌 Project Engineer (Pune)
🏢 BASE Automation
📍 Pune