Customer Care Associate

Location:
Bangalore – HSR Layout Work Mode: Work From Office

Experience:
1–2 years Working Days: 6 days a week Week Off: 1 rotational weekday off Laptop: Personal laptop mandatory

Job Description
We are looking for a Customer Care Associate with strong communication and customer-handling skills to manage customer queries, resolve issues, and maintain positive customer relationships. Candidates with experience in customer retention, handling dissatisfied customers, and improving customer satisfaction will be preferred. Roles & Responsibilities
• Handle customer queries through calls, chats, and emails.
• Resolve customer concerns professionally and ensure a positive customer experience.
• Handle dissatisfied customers and work towards customer retention and satisfaction.
• Identify customer concerns and provide suitable solutions to reduce customer drop-offs.
• Follow up with customers to ensure their issues are resolved.




• Escalate complex issues to the relevant teams when required.
• Maintain accurate records of customer interactions and follow-ups.
• Requirements
• 1–2 years of experience in customer support, customer care, customer service, or customer-facing roles.
• Experience in customer retention, complaint handling, or managing dissatisfied customers is an added advantage.
• Excellent verbal and written communication skills.
• Solid problem-solving and interpersonal skills.
• Basic computer knowledge and the ability to maintain customer records.
• Willingness to work from the office six days a week, with one rotational weekday off.
• Must have a personal laptop.
• Interested candidates can apply with their updated resume. [email protected]

📌 Customer Support Executive (India)
🏢 BrightChamps
📍 India