Job Title: Senior Security Engineer

Experience:
4+yrs of experience Job

Location:
Sanpada, Navi Mumbai We are seeking an experienced Technical Support Engineer to provide 24/7 support for cybersecurity products across multiple platforms. This is a product-based role (NOT SOC Analyst) focused on troubleshooting, configuration, and operational support for endpoint, email, and network security solutions, including EDR/XDR technologies from Trend Micro and other leading vendors.

Key Responsibilities
Core Support Responsibilities
• Deliver Tier 2 technical support for:
• Endpoint, Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors.
• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Diagnose and resolving issues related to installation, configuration and system performance.
• Escalate complex cases to Tier 3 or engineering teams or OEM support team with comprehensive logs and documentation.
• Maintain accurate records of all support interactions in ticketing systems (e.g., ServiceNow, Zendesk, Salesforce).
• Adhere to incident management and escalation procedures to meet SLAs and KPIs.
• Work in rotating shifts to ensure 24/7 coverage, including weekends and holidays.
• Stay current with product updates, patches, and emerging security threats.




• Collaborate with internal teams (engineering, QA, product) to resolve issues and enhance customer experience. Pre-Sales & Post-Sales Technical Expertise
• Provide technical expertise for Trend Micro products (& equivalent) during:
• Post-sales: Deployment, troubleshooting, optimization.
• Deliver product training or KT to customers.
• Assist in implementation, configuration, troubleshooting, and integration of security products in customer environments. Requirements Technical

Skills:
• Solid understanding of endpoint protection, email security, firewalls, and malware analysis.
• Hands-on experience with Endpoint (Client & Server OS), Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors.
• Proficiency in Windows, macOS, and server environments.
• Basic networking knowledge (TCP/IP, DNS, VPNs). Certifications (Preferred):
• Trend Micro Certified Professional (TMCP) or equivalent.
• CompTIA Security+, Network+, or similar. Soft

Skills:
• Excellent verbal and written communication.
• Strong analytical and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Customer-focused mindset with a sense of urgency and ownership. Please note: Designation will be finalized based on Interview evaluation

📌 Senior Security Engineer (Navi Mumbai)
🏢 Eventus Security
📍 Navi Mumbai