About the Role
We are looking for an experienced Client Servicing / Account Manager to independently manage client relationships and drive end-to-end event projects from briefing to execution. The ideal candidate should have strong event industry experience, excellent stakeholder management skills, and the ability to coordinate multiple teams while ensuring client satisfaction and business growth.

Key Responsibilities
Client Relationship Management
• Manage day-to-day communication with assigned clients and build long-term relationships.
• Understand client objectives, requirements, and expectations.
• Lead client calls, meetings, presentations, and project updates.
• Manage feedback, changes, escalations, and provide proactive solutions. Event Planning & Execution
• Understand client briefs and convert them into clear internal action plans.
• Manage events end-to-end from briefing to closure.
• Develop timelines, deliverable trackers, and project plans.
• Coordinate with Creative, Production, Technical, Logistics, Hospitality, and Operations teams.
• Coordinate site visits, venue inspections, rehearsals, and event-day execution.
• Ensure all approved concepts and deliverables are executed accurately and on time. Creative & Production Coordination
• Work closely with Creative and Strategy teams on concepts, presentations, branding, content, and communication.
• Coordinate with production teams and vendors for fabrication, AV, stage, branding, technical, and logistics requirements.
• Monitor production timelines, quality, and execution.
• Identify potential challenges and resolve them proactively. Commercial & Scope Management
• Understand project budgets, estimates, scope, and deliverables.
• Identify additional requirements and scope changes.
• Coordinate with commercial/accounts teams for approvals, POs, and documentation.




• Maintain awareness of project costs and profitability. Event-Day Management
• Act as the key client coordination point during event setup and execution.
• Coordinate with all stakeholders to ensure smooth event operations.
• Handle last-minute changes and resolve issues effectively.
• Take complete ownership of client satisfaction and event delivery. Business Development & Account Growth
• Identify opportunities within existing accounts.
• Build relationships with multiple client stakeholders.
• Support pitches, proposals, and recent business opportunities.
• Identify opportunities for repeat business, upselling, and account growth. Skills & Qualifications
• 4–5 years of experience in Events, Experiential Marketing, Advertising, MICE, Conferences, or related industries.
• Proven experience independently managing client accounts and events.
• Strong client relationship, communication, presentation, and negotiation skills.
• Good understanding of event production and execution.
• Excellent project management, coordination, and follow-up skills.
• Strong problem-solving and crisis-management abilities.
• Commercial understanding of budgets, scope, and profitability.
• Proficiency in MS Office / Google Workspace and project management tools. Ideal Candidate
• Confident in handling senior client stakeholders.
• Strong ownership and follow-through.
• Able to manage multiple projects and teams simultaneously.
• Comfortable working under pressure and handling last-minute changes.
• Strong account-growth and relationship-building mindset.
• Willing to travel and work extended hours during event execution.

Experience:
4–5 Years Industry: Events / Experiential / Advertising / MICE Employment Type: Full-time

Location:
Chennai Interested candidates can share their CVs on [email protected]

📌 Client Servicing Manager (Chennai)
🏢 Xcel HR Solutions
📍 Chennai