Every company knows how to generate pipelines. Very few know how to deliver consistently at scale. At SalesMonk, we're building AI-native GTM systems that help customers turn events and outbound into predictable revenue. As we grow, the biggest challenge isn't shipping more work
- it's building the operating system that ensures every customer engagement is executed consistently, efficiently, and repeatedly. That's where this role comes in. Why This Role Exists Today, our delivery works because smart people are solving problems every day. Tomorrow, it needs to work because we've built systems that make great execution repeatable. We're looking for someone who can build the processes, operating rhythms, and delivery playbooks that allow us to scale without adding operational chaos. This isn't a project management role, this is a systems-building role. You'll work directly with the founders to create the delivery engine that supports the next stage of the company. What You Will Own Build the Delivery Operating System Design how delivery should work
- from customer kickoff to successful execution. Build repeatable workflows, SOPs, templates, governance, and playbooks that reduce dependency on tribal knowledge. Drive Delivery Excellence Own delivery health across all customer engagements. Identify bottlenecks, eliminate operational friction, and continuously improve execution quality. Ensure delivery standards remain high as the team scales. Cross-functional Execution Work closely with Product, GTM Engineers, Customer Success, and the founders to ensure priorities move quickly. Bring structure, accountability, and visibility across teams.



Process & Automation Identify manual workflows that should be standardized or automated. Help build scalable systems that improve speed, quality, and consistency. Metrics & Continuous Improvement Define what great delivery looks like. Build dashboards and operating metrics around delivery quality, turnaround time, customer outcomes, and execution efficiency. Use data to continuously improve the way we operate. What We're Looking For
• MBA from a Tier 1 or Tier 2 business school.
• 3-4 years of post-MBA experience in Management Consulting, Strategy, Business Transformation, or Operations Consulting.
• Experience designing operating models, improving business processes, or leading transformation initiatives.
• Robust structured problem-solving and analytical thinking.
• Excellent stakeholder management and communication skills.
• Comfortable working in ambiguity and creating structure from scratch.
• High ownership with a bias towards execution. Brownie Points
• Experience in a B2B SaaS or AI startup.
• Exposure to customer delivery, implementation, or GTM operations.
• Experience building operational dashboards and business metrics.
• Familiarity with Notion, ClickUp, Jira, Linear, Airtable, or similar tools.
• Experience driving automation using AI or no-code workflows. Why This Seat You'll build the operating backbone of an AI-native GTM company. Instead of maintaining existing processes, you'll design them. You'll work directly with the founders, influence how the company scales, and solve problems that don't have predefined answers. If you enjoy building systems, simplifying complexity, and creating leverage across teams, you'll have an outsized impact here.

📌 Founder's Office (Gurugram)
🏢 SalesMonk.ai
📍 Gurugram