Function: IT and AI Enablement—Pan India

Experience:
4–7 years of relevant experience, with demonstrable AI workflow implementation Reporting: Management-designated IT or Operations Lead, working closely with the AI vertical and Finance. Role: Support the AI transformation of a 22-year-old PR and digital communications organisation while keeping everyday technology reliable, secure and cost-effective. The role combines IT infrastructure management, digital platform maintenance, adoption of AI, and support for the current AI vertical.

Key Responsibilities
1. Hardware and IT Operations
• Manage hardware procurement, installation, upgrades, software licenses, asset records, and vendor coordination.
• Maintain operating systems, Microsoft 365, networking, endpoint administration and employee IT support.
• Manage helpdesk operations, troubleshooting and service resolution. 2. Data Security and Digital Platforms Storage backup and business continuity:
• Maintain secure storage, access controls, data retention, encrypted backups and disaster recovery procedures.
• Implement cybersecurity measures, including multifactor authentication, endpoint protection, encryption and patching. 3. Websites, Intranet and Business Portals
• Maintain corporate websites, intranet, employee platforms and client portals, including CMS, hosting, domains, databases and integrations.
• Troubleshoot issues, monitor performance and coordinate complex fixes with developers.
• Maintain technical documentation, backups and testing procedures. 4. AI Transformation and Workflow Integration
• Maintain an approved AI tool catalogue and evaluate platforms for quality, security, integration and cost.
• Implement AI-assisted workflows for research,



media monitoring, reporting, content preparation, translation and administrative tasks.
• Develop automations using APIs, scripting and low-code tools.
• Conduct AI onboarding and training, tracking adoption, quality and time saved. 5. Support for the AI Vertical
• Configure cloud environments, models, databases, retrieval systems and workflow tools for pilots and client delivery.
• Support secure knowledge repositories and retrieval-augmented generation workflows.
• Assist with deployment, monitoring, access management and issue resolution. 6. AI Expenditure and Financial Systems
• Track software subscriptions, cloud hosting, API usage, storage, renewals and vendor commitments.
• Monitor budgets, usage, invoices and technology expenditure in coordination with Finance.
• Support portal financial workflows covering subscriptions, billing, receivables, vendor payments and project cost reporting.

Qualifications:
• Bachelor’s degree in IT, Computer Science or a related discipline, or equivalent practical experience.
• Typically 4–7 years in IT operations, infrastructure or systems support, including independent troubleshooting, vendor coordination and support for distributed teams.
• Hands-on knowledge of Windows, Microsoft 365, networking, cybersecurity, backups and storage management.
• Working knowledge of SQL,



website/CMS maintenance, hosting, DNS, SSL and basic HTML/CSS.
• Demonstrable experience implementing AI-assisted workflows or business automation, with familiarity with APIs, JSON and Python or PowerShell.
• Ability to manage vendors, prepare budgets, manage licences and monitor cloud and API costs. Desirable

Experience:
• PR, digital, media or creative agency environments; macOS and design/video workflows; cloud administration, Git, low code automation and reporting dashboards.
• AI knowledge retrieval, model evaluation, secure client workspaces, portal billing integrations or accounting system integrations. Relevant infrastructure, cloud or security certifications are an advantage. Expected Outcomes in the first 90 days:
• Days 1–30: Complete a baseline review of devices, applications, access, websites, intranet, backups, vendors and technology spend; document immediate risks and a prioritised action plan.
• Days 31–60: Establish the service tracker, renewal calendar, AI tool catalogue, access controls and spend dashboard; complete a documented restoration test and launch role specific AI training.
• Days 61–90: Deliver two or three agreed workflow pilots with measured results; submit the technology roadmap and portal financial workflow design, with responsibilities and implementation costs. Scope and Support: This is a hands-on coordination and implementation role supported by specialist vendors or developers for complex software engineering, advanced AI architecture and independent security testing. Candidates with 2–4 years of experience may be considered at Executive level with a narrower remit and senior supervision.

📌 Information Technology Specialist (Bengaluru)
🏢 Torque Communications
📍 Bengaluru