Customer Care Executive – TOT Hygiene

Job Responsibilities:

* Attend incoming customer calls and enquiries.

* Make outbound calls for follow-ups, bookings and customer coordination.

* Handle cleaning service bookings smoothly from enquiry to completion.

* Coordinate and ensure the booked cleaning/job is completed properly and on time.

* Coordinate with the operations team and field staff.

* Follow up after service completion and collect customer feedback/reviews.

* Maintain valuable relationships with existing and recent clients.

* Handle customer concerns professionally and ensure timely resolution.

* Maintain customer, booking and service records.

Candidate Requirements:

* Fluent English speaking and communication skills are essential.

* Knowledge of Hindi is preferred.

* Good telephone etiquette and customer-handling skills.

* Strong follow-up and coordination abilities.

* Positive attitude and willingness to take responsibility.

* Previous experience in customer care, telecalling or service industries is an advantage.

📌 Customer Care Executive (Saravanampatti)
🏢 HR - TOT HYGIENE
📍 Saravanampatti