JOB DESCRIPTION

I. JOB DETAILS

Job Title

Assistant Manager- Information Technology

Reporting Supervisor

Deputy General Manager– Hospital Operations

II. JOB PURPOSE

To oversee and managing IT operations, strategic technology planning, project execution, problem management, and the successful implementation of new technologies across the organization.

III. KEY RESPONSIBILITIES

Core Responsibilities

Project Management

- Lead and manage end-to-end IT projects including HIS, EMR/EHR implementation, telehealth platforms, and infrastructure upgrades.
- Develop detailed project plans, allocate resources, track milestones, and ensure timely and cost-effective delivery.
- Coordinate with cross-functional teams, vendors, and stakeholders to align technology initiatives with business goals.
- Ensure compliance with healthcare regulations, data security policies, and privacy standards.

Problem Management

- Establish proactive problem management practices to identify root causes of recurring incidents and system issues.
- Lead the ITIL-based incident, problem, and change management processes.
- Minimize downtime and enhance system availability by driving permanent fixes over temporary solutions.
- Monitor system performance and take corrective action to resolve high-impact problems.

Technology Deployment & Innovation

- Evaluate, recommend, and deploy new technologies that support patient care, data analytics, automation, and operational efficiency.
- Lead digital transformation initiatives including cloud migration, AI/ML integration, and mobility solutions.
- Keep abreast of emerging trends in healthcare IT and translate them into strategic advantages.

Stakeholder & Vendor Management

- Collaborate with clinical, administrative, and operational teams to gather IT requirements and deliver solutions.




- Manage relationships with external vendors, negotiate contracts, and ensure SLA adherence.
- Ensure user satisfaction through structured feedback, training, and continuous improvement.
- Timely submission of provisions and bills for payment

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IT Governance & Compliance

- Maintain IT compliance with standards such as NABH, HIPAA, and local healthcare regulations.
- Ensure proper documentation, audits, and reporting for IT systems.
- Maintain cybersecurity hygiene and enforce IT policies across all units.

IT Infrastructure

- Ensure optimum availability and functioning of IT infra for smooth functioning of hospital operations and patient care

- Set up current areas being operationalized as per need of the unit
- Be responsible for training and safety measures to ensure care of IT assets of the unit

IV. KEY PERFORMANCE INDICATORS

Measurable Deliverables

- Manager’s feedback

- User satisfaction / escalations
- Network efficiency

V. JOB REQUIREMENTS

Minimum Qualifications

Bachelors or Master’s degree in Computer Science, Information Technology, or related field.

Experience

- 7-9 years’ experience with at least 2 years in a managerial role, preferably in healthcare industry
- Strong knowledge of hospital information systems (HIS), PACS, LIS, EMR/EHR, cloud platforms, and IT infrastructure.
- Excellent project management skills (PMP/Prince2 preferred).
- Knowledge of ITIL framework (Certification is a plus).

Behavioural Skills

- Teamwork & Collaboration
- Strong Communication skills
- Understanding of the business
- Strong Decision making
- Result orientation
- Proactive & Self-motivated
- Good Interpersonal skills

Language Skills

English & Hindi

VI. KEY INTERACTIONS

Key Internal Contacts

Key External Contacts

- All Departments

- Maintenance - service provider

📌 Information Technology Assistant Manager (Gurugram)
🏢 Max Healthcare
📍 Gurugram