Company: Taxilla IT Solutions
Position Title: Customer Support Executive
Experience: 0 -4Years
Location: Hyderabad Kondapur
Mode of Interview: Face - To- Face Interview

Key Responsibilities

- Handle incoming customer calls, emails, and support requests related to the product.
- Understand and resolve customer queries related to ERP systems, accounting, billing, and day-to-day product usage.
- Assist customers with product navigation, workflows, transactions, and application functionality.
- Troubleshoot customer-reported issues, identify root causes, and provide appropriate solutions or workarounds.
- Manage customer complaints professionally and remain calm and patient when dealing with stressed or dissatisfied customers.
- Create, update, and track support tickets, ensuring timely follow-ups and resolution within agreed timelines.
- Coordinate with internal technical, product, and other relevant teams to resolve complex issues.
- Keep customers informed about issue status, expected resolution timelines, and next steps.
- Follow established communication procedures, support guidelines, and company policies.
- Prioritize multiple support requests effectively while maintaining service quality and accuracy.
- Develop a thorough understanding of the product to provide accurate information and effective customer assistance.
- Maintain proper documentation of customer interactions, reported issues, troubleshooting steps, and resolutions.
- Work collaboratively with colleagues to improve the customer experience and ensure high levels of customer satisfaction.

Mandatory Skills and Requirements





- 0–4 years of relevant experience in customer support, product support, or application support.
- Hands-on experience with ERP systems, accounting, and billing is mandatory.
- Good understanding of accounting processes, billing workflows, and day-to-day business operations.
- Excellent verbal and written communication skills.
- Strong customer-handling, troubleshooting, and problem-solving abilities.
- Experience in ticket management, issue tracking, follow-ups, and coordination with internal teams.
- Ability to handle customer complaints professionally and provide timely, appropriate resolutions.
- Strong organizational skills with the ability to multitask, prioritize, and manage time effectively.
- Willingness to learn the product, understand customer requirements, and continuously improve product knowledge.

Desirable Skills

- Previous experience supporting ERP, accounting, billing, or financial management software.
- Familiarity with email drafting, MS Office, and Microsoft Excel.
- Experience in product-based organizations or application support environments.
- Knowledge of customer service practices, support SLAs, and ticketing systems.

Personal Characteristics

- Customer-focused with a strong commitment to customer satisfaction.
- Patient, analytical, responsible, and detail-oriented.
- Skilled and composed when handling challenging customer situations.
- Proactive in following up on unresolved issues.
- A collaborative team player with strong interpersonal skills.
- A self-learner who can quickly understand product features and business workflows.

Interested Candidates Send your CV to: ''[email protected]"

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