As a Production Support Engineer at Skydo, youll be the technical bridge between our customers, business teams, and engineering. Youll investigate production issues, work with logs and data to find root causes, test releases, and help keep our systems reliable as we scale.

What you will do:

- Act as the first technical point of contact for issues escalated from Customer Success, Operations, and Sales.
- Debug production issues using application logs, monitoring tools, and SQL to identify root causes.
- Write lightweight Python/Shell scripts to automate repetitive tasks and build internal tools.
- Test critical code changes and recent features, including regression testing, API validation, and UAT.
- Manage P1/P2 incidents with Engineering and DevOps, ensuring timely resolution and RCA.
- Monitor system health and proactively flag issues before they impact customers.
- Build runbooks, SOPs, and documentation to improve support processes.

You’re a good fit if you have:





- 3–6 years of experience in production/application support or technical operations, preferably in fintech or B2C tech.
- Strong SQL skills, including joins and subqueries.
- Hands-on experience with Linux/Unix and Shell scripting, plus Python or Bash.
- Experience with tools such as Kibana, Grafana, Splunk, or Datadog.
- Familiarity with REST APIs and Postman.
- Understanding of incident, problem, and change management.
- Ability to read code, follow stack traces, and communicate technical issues clearly to engineers.

The mindset we’re seeking:

- Curiosity: Dig deep to understand the root cause.
- Ownership: Take problems end-to-end.
- Structured thinking: Use data and evidence to solve problems.
- Collaboration: Work effectively across technical and business teams.
- Bias for action: Move with urgency when customers or systems are impacted.

📌 Production Support Engineer (Bengaluru)
🏢 Skydo Technologies
📍 Bengaluru