JOB DESCRIPTION
General Manager QA/QC
Department: Quality Assurance / Quality Control
Designation: General Manager QA/QC
Experience: 15 to 20 Years
Industry Preference: Valve Manufacturing / Engineering Industry
Location: Dindori, Nashik, Maharashtra
Reporting To: Managing Director / Senior Management
Position Overview
We are looking for an experienced and result-oriented General Manager QA/QC to lead the Quality Assurance and Quality Control function of our valve manufacturing operations. The ideal candidate should have 15 to 20 years of relevant experience, preferably in the industrial valve manufacturing industry, with strong expertise in QMS, ISO 9001, quality control, supplier quality, customer complaint management, NDT, audits, process improvement, and quality systems.
The candidate will be responsible for establishing and maintaining a strong quality culture, ensuring compliance with applicable standards and customer requirements, driving continuous improvement, and leading the QA/QC team towards achieving high standards of product quality and customer satisfaction.
Key Responsibilities
1. Quality Management System & ISO 9001 Compliance

- Lead and oversee the implementation, maintenance, and continual improvement of the Quality Management System (QMS) in accordance with ISO 9001 and applicable industry standards.
- Act as the Management Representative / Quality Management Representative, wherever applicable.
- Coordinate and facilitate internal, external, customer, surveillance, and certification audits.
- Liaise with certification bodies, auditors, customers, and other external stakeholders for quality-related matters.
- Ensure compliance with applicable statutory, regulatory, industry, and customer-specific requirements.
- Ensure proper control and maintenance of quality procedures, SOPs, work instructions, formats, records, and quality documentation.
- Maintain complete audit readiness and ensure timely closure of audit observations and non-conformities.

2. Quality Leadership & Strategy

- Develop and implement quality objectives, quality policies, and annual quality improvement plans in alignment with organizational goals.
- Establish measurable quality KPIs for QA/QC and related departments.
- Lead the QA/QC team and ensure effective manpower planning, delegation, performance monitoring, and development.
- Promote a strong quality culture and right-first-time approach throughout the organization.
- Work closely with Engineering, Production, PPC, Purchase, Stores, Sales & Marketing, Service, and Finance teams to improve overall business performance.
- Participate in management reviews and provide recommendations for quality-related strategic decisions.

3. Quality Control and Manufacturing & Process

- Oversee all incoming, in-process, final, and pre-dispatch inspections.
- Ensure inspection and testing activities are carried out as per approved drawings, specifications, ITPs, customer requirements, and applicable standards.
- Ensure effective control over manufacturing processes to minimize defects, rework, rejection, and customer complaints.
- Review and approve inspection procedures, quality plans, ITPs, inspection formats, and quality control systems.
- Ensure proper calibration and control of measuring and testing equipment.
- Monitor product quality trends and initiate corrective actions wherever required.
- Ensure proper traceability of raw materials, components, manufacturing processes, inspection records, and final products.

4. Valve Industry & Technical Quality

- Provide technical leadership in industrial valve manufacturing and quality control.
- Ensure compliance with applicable valve standards, specifications, and customer requirements.
- Review quality requirements related to valve components, pressure-containing parts, machining, welding, assembly, testing, coating, and final inspection.
- Ensure effective implementation of hydrostatic, pneumatic, functional, dimensional, and other applicable valve testing requirements.




- Review inspection and test results and ensure timely resolution of technical quality issues.
- Coordinate with Engineering and Production teams for design- and process-related quality improvements.

5. NDT & Special Processes

- Ensure effective implementation and control of Non-Destructive Testing (NDT) activities as applicable to products and processes.
- Candidates with relevant NDT certifications such as UT, RT, MT, PT, or VT will be preferred.
- Ensure proper qualification, competency, certification, and periodic renewal of NDT personnel.
- Review NDT procedures, reports, acceptance criteria, and records.
- Ensure compliance with applicable customer and industry requirements for NDT and special processes.
- Coordinate with approved external agencies where third-party NDT services are required.

6. Supplier & Vendor Quality Management

- Establish and maintain supplier quality standards and evaluation criteria.
- Conduct or coordinate supplier audits, process audits, quality evaluations, and performance reviews.
- Monitor supplier quality performance, rejection levels, delivery performance, and recurring defects.
- Drive supplier development and improvement programs.
- Ensure effective resolution of supplier-related quality issues through Root Cause Analysis and CAPA.
- Work closely with Purchase and Stores teams to improve incoming material quality and supplier performance.

7. Customer Complaints & NCR Management

- Lead the complete customer complaint management process.
- Review customer complaints, NCRs, quality concerns, and escalations.
- Ensure timely investigation and implementation of Root Cause Analysis, Corrective Action, and Preventive Action (CAPA).
- Coordinate with concerned departments to eliminate recurring problems.
- Ensure effective communication with customers regarding quality issues and corrective actions.
- Analyze complaint trends and develop preventive measures to improve customer satisfaction.

8. Continuous Improvement & Business Excellence

- Lead quality improvement initiatives using Lean, Six Sigma, Kaizen, 5S, Root Cause Analysis, CAPA, and other improvement methodologies.
- Identify opportunities to reduce rejection, rework, scrap, warranty costs, and process variation.
- Drive Right First Time (RFT) and Zero-Defect initiatives.
- Improve process capability, productivity, quality, and cost effectiveness.
- Use quality data and statistical analysis to identify trends and improvement opportunities.
- Lead cross-functional improvement projects and monitor their effectiveness.

9. Digital Transformation & Smart Manufacturing

- Support and lead the implementation and optimization of ERP systems and digital quality management processes.
- Develop systems for real-time tracking of production, inspection, inventory, quality issues, and corrective actions.
- Promote digitalization of quality records, inspection reports, NCRs, CAPA, calibration, supplier quality, and customer complaints.
- Develop and maintain quality dashboards and Business Intelligence reports.
- Prepare and present MIS reports to Management covering quality performance, trends, issues, actions, and improvement initiatives.
- Use data analytics to support fact-based decision-making.

10. Training & Development

- Identify competency and skill gaps within the QA/QC function.
- Develop and implement annual quality and technical training programs.
- Conduct training on QMS, SOPs, inspection methods, quality standards, root cause analysis, CAPA, and customer requirements.
- Ensure awareness of quality requirements among Production, Engineering, Purchase, Stores, and other functions.




- Develop and mentor QA/QC personnel and create a strong technical quality team.

11. Performance Monitoring & MIS

- Define and monitor quality KPIs such as:
- Customer Complaints
- Customer Returns
- Internal Rejection
- Rework
- Scrap
- First Pass Yield
- Right First Time
- Supplier Rejection
- Cost of Poor Quality
- CAPA Closure
- Audit Non-Conformities
- On-Time Inspection / Release

- Prepare and present monthly quality performance reports and MIS to Management.
- Identify negative trends and implement timely corrective actions.
- Conduct periodic reviews with departmental HODs and ensure action items are closed within defined timelines.

12. Organizational Integration & Quality Culture

- Work closely with Top Management to align quality initiatives with business objectives.
- Ensure quality is integrated into design, procurement, manufacturing, inspection, testing, dispatch, and after-sales activities.
- Promote ownership of quality across all departments rather than limiting quality responsibility to QA/QC.
- Encourage employee involvement in continuous improvement and problem-solving initiatives.
- Develop a culture of accountability, discipline, customer focus, and continuous improvement.

Candidate Profile
Education:

- B.E./B.Tech in Mechanical Engineering preferred.
- Additional qualifications in Quality Management, Quality Engineering, or related fields will be an advantage.

Experience:

- 15 to 20 years of overall experience in QA/QC and Quality Management.
- Strong preference for candidates with significant experience in the Industrial Valve Manufacturing Industry.
- Experience in a senior managerial position handling QA/QC teams and overall quality functions.

Technical Skills:

- Strong knowledge of ISO 9001 / QMS.
- Industrial valve manufacturing and inspection knowledge.
- Knowledge of applicable valve manufacturing and testing standards.
- Strong understanding of NDT methods and certifications.
- Knowledge of Hydro Testing, Pneumatic Testing, Dimensional Inspection, Welding Quality, Material Inspection, and Final Inspection.
- Strong understanding of NCR, CAPA, 8D, RCA, FMEA, MSA, SPC, and quality improvement tools.
- Supplier Quality Management and Vendor Auditing.
- Customer Complaint Management.
- Internal and External Audit Management.
- ERP, MIS, dashboards, and quality data analysis.
- Knowledge of Lean / Six Sigma / Kaizen will be preferred.

Preferred Certifications
Candidates possessing relevant certifications in the following areas will be preferred:

- NDT - UT / RT / MT / PT / VT
- ISO 9001 Lead Auditor / Internal Auditor
- Six Sigma / Lean Manufacturing
- Quality Management certifications
- Other relevant industry-specific quality certifications

Key Competencies

- Strong leadership and team-management skills
- Excellent analytical and problem-solving abilities
- Strong decision-making and communication skills
- Customer-oriented approach
- Strong knowledge of manufacturing processes
- Ability to manage cross-functional teams
- Robust audit and compliance management skills
- Data-driven approach to quality improvement
- Ability to work under pressure and meet business targets
- Strong ownership and accountability
- Strategic thinking with hands-on execution capability

Key Performance Indicators (KPIs)
The successful candidate will be evaluated on:

- Reduction in internal rejection and rework
- Reduction in customer complaints and returns
- Improvement in supplier quality
- Improvement in First Pass Yield / Right First Time
- Timely closure of NCRs and CAPAs
- Successful completion of ISO and customer audits
- Reduction in Cost of Poor Quality
- Improvement in process compliance
- Improvement in customer satisfaction
- Successful implementation of continuous improvement projects
- Timely and accurate submission of Quality MIS and Management Reports

Location: Plot No 112, Unandanagar, Lakhmapur, Dindori, Nashik, Maharashtra
Experience: 15 to 20 Years
Preferred Industry: Industrial Valve / Engineering Manufacturing
Position: General Manager QA/QC

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