Role & responsibilities

- Own and grow a portfolio of existing customers by driving satisfaction, retention, adoption, and measurable value.
- Build trusted relationships with key customer stakeholders and align Benchmark Gensuite solutions to their business goals.
- Create and manage simple customer success plans covering priorities, milestones, risks, early wins, and success metrics.
- Identify renewal, expansion, and deeper-engagement opportunities based on customer needs, usage, and adoption maturity.
- Coordinate with delivery, support, product, and commercial teams to resolve issues and ensure a positive customer experience.
- Proactively monitor customer health, adoption gaps, and value realization to help customers achieve long-term success.

Preferred candidate profile





- Bachelor's Degree in Computer Science/Information Science or Masters Degree in Business
- Administration
- 5-6 years of experience working in Customer Success, Relationship Management, Account
- Management, or similar role.
- Proficiency with Microsoft Office Suite including Excel and PowerPoint required.
- Ability to be flexible and adaptable.
- Ability to prioritize, execute projects, and manage time effectively.
- Empathetic, customer-first attitude.
- Experience with SaaS required.
- Solid communication interpersonal skills to effectively interact with customers and colleagues.
- Willingness to travel and adapt to changing schedules and environments.

📌 Enterprise Account Manager (Bengaluru)
🏢 Benchmark Esg
📍 Bengaluru