Group Company: 91 Springboard Business Hub Private Limited
Designation: Senior Manager - Operations
Office Location: Pune
Position description: About the position :
The Senior Manager Operations is the cluster head of our business for a group of hubs
within an area. It is first and foremost a role for someone who can drive operational
excellence and build the 91 community the 91 way. But as the owner of these hubs, youll
also be tasked with growing our business both in expanding our operations and in growing
our brand and member base. Operations management, team management, local marketing,
community activities, partnerships, local PR, P&L; management, and hiring - all lie under the
ambit of the Cluster Manager.
Overall Responsibilities:
Work with allotted hubs to achieve and maintain a high standard of operational excellence
and community engagement
Manager of managers:
o Leadership - Sr.Operations Manager
o
is fundamentally a leadership role. It requires setting up of a vision and the
subsequent strategy/framework necessary in order to provide clarity for your
hubs to operate. To do this, it is important that the Cluster Manager is the
ambassador of our culture and values herself/himself and is effective in
propagating these effectively amongst her/his team
o Communication and Feedback Effective communication and
feedback-giving (positive or negative) is necessary for you to ensure that your
managers know where they stand and what is required for them to improve
their performance.
o To meet your team on a weekly basis in order to have an effective two way
conversation on the progress of your hubs
o Transparency transparency is vital to an organizations growth and it is
important that a Senior Hub General Manager holds periodic meetings with
their managers teams via skip level meetings. These meetings ensure that the




team feels heard and any corrective actions can be taken by obtaining detailed
feedback
Work with the Hub Managers at each hub to plan, set objectives, and make progress
against these objectives
Monitor key metrics (NPS, Churn, Retention, Fill Rate, Financials and Occupancy)
and dive deeper where needed to identify areas of improvement. Sidenote: We are a
young company that is only just starting to develop processes and measurement
systems. Our first few Area Leads will need to be part of this development process.
They will inherit very few preexisting systems.
Build a culture of continuous improvement in hub teams, both in fixing bugs and in
experimenting with current ideas to improve
Drive certain area wide initiatives yourself, both on the operations side and in our
community efforts

Personally, spend time on the ground to evaluate how each hub is doing in a more
qualitative sense
Roll up the sleeves and get into execution whenever needed (big event in a hub or
water tanker burst)
Handle escalations of trickier issues from hub.
Ensure were growing in the area / city:
Evaluate our sales and marketing efforts, gather on ground input, and work with the
sales and marketing teams in continuously refining these for your local markets.
Plan activities to make sure that 91springboard as a brand is known in the local
micromarket.
Coordinate community efforts across the city:
Establish and build on relationships with partners in the local ecosystem
Engage with mentors, investors, media,



and other friends of the 91 family in your city
Be responsible for the overall community experience for members in the city.
Build a great team:
Lead our hiring efforts in the city/zone
Coach Hub Managers/Prospective Hub Managers on managing and growing teams
Solve conflicts and differences when they come up
Set Key Performance Indicators for different Hub Managers in the city, monitor them
regularly and help them grow.
Be responsible for Learning and Development for the team (help in identifying
trainers within the city team and decide training locations for new employees)
Own the P&L;:
Reduce costs
Increase revenues
Forecasting and planning
Without compromising quality or our goodwill with our members
Be single point of contact for the Zonal head for the P&L; of the different hubs under
you.
Skills Required:
To do all of the above, youll probably need
8+ years of experience in operations management, client services, hospitality or
marketing

People skills are paramount. Youll be managing the entire group of hubs and dealing
with a wide array of partners, mentors, investors and other stakeholders
Strong sense of whats right for our members. Ability to empathize with and think
from the members point of view
Excellent data driven decision making ability backed by sound analytical thinking
Planning, estimation, and project management skills
Ability to systematize, create processes that are user friendly (read: not bureaucratic)
and efficient
Top notch execution skills. Independent with a get-shit-done attitude
Someone with a background in Startup or Startup Ecosystem & who comes with
existing relationship in the city is preferred
Yes, were aware that this person will be hard to find.
Primary Responsibilities:
Leadership, P&L; Management

📌 Senior Manager- Operations (Hyderabad)
🏢 91 Springboard Business Hub
📍 Hyderabad