Job Description:

We are looking for a proactive, detail-oriented L2 Technical Support & QA Engineer with 2 to 4 years of experience in supporting and quality assurance for Java Spring Boot-based applications.

In this dual role, you will be responsible for validating application quality, conducting thorough manual/API testing, investigating L2 production issues, analyzing server logs and DB queries, and partnering closely with development and DevOps teams to ensure high uptime and performance.

Role & responsibilities

- L2 Technical Support & Debugging:

- Act as the point of escalation for complex L2 application issues, server errors, and integration failures in Java Spring Boot and RESTful API environments.
- Perform deep-dive log analysis (CloudWatch, ELK, Splunk) and execute database queries to identify root causes of production issues.
- Maintain incident logs, publish clear Root Cause Analysis (RCA) reports, and update support runbooks/knowledge bases.

- Quality Assurance & Testing:

- Plan and execute end-to-end Manual, Functional, Sanity, Integration, and Regression testing across UAT and Production environments.
- Perform API testing using tools like Postman, Insomnia, or Swagger to validate request/response payloads, status codes, and security.
- Assist in deployment validation, UAT coordination, and post-release sanity checks.

- Technical & Version Control Operations:

- Work with Git/GitHub/GitLab to inspect code commits, review branch histories, and identify recent code changes linked to bugs or regressions.
- Utilize Linux/Unix command-line tools for log parsing, process monitoring, and environment troubleshooting.
- Collaborate with DevOps teams on CI/CD build issues, container deployments,



and deployment health checks.

- Stakeholder Management & Operations:

- Communicate technical updates clearly to internal teams and business stakeholders.
- Participate in on-call support rotations and critical production release windows.

Required Skills:

- Experience: 2 to 4 years of hands-on experience in L2 Technical Support, Application Support, or QA/Testing for web applications.
- Core Tech Stack: Solid understanding of Java, Spring Boot framework, Microservices architecture, and RESTful APIs.
- Database & SQL: Strong proficiency in writing and optimizing SQL queries (MySQL, PostgreSQL, or MS SQL Server) for data verification and debugging.
- Log Analysis & Tools: Experience using log analysis and monitoring tools (CloudWatch, Graylog, ELK, Grafana, or New Relic).
- Setting Skills: Hands-on experience with Linux/Unix shell commands and basic shell scripting.
- Version Control: Functional experience with Git (fetching commits, diff analysis, branch navigation).
- Soft Skills: Exceptional analytical and problem-solving skills with strong verbal and written communication abilities.

Preferred Skills:

- Experience working in the FinTech / Payments domain.
- Basic understanding of cloud platforms (AWS / Azure).
- Exposure to Docker, Kubernetes, and CI/CD pipelines (Jenkins/GitLab CI).
- Knowledge of performance/load testing concepts or tools (JMeter, Postman Collection Runner).

Role

- Role: L2 QA & Technical Support Engineer
- Experience Required: 2 - 4 Years
- Industry Type: FinTech / IT Services / Software Product
- Department: IT & Information Security / Engineering & QA
- Employment Type: Full Time, Permanent
- Location: Goregaon West, Mumbai, Maharashtra

📌 Qa Analyst (Mumbai Suburban)
🏢 iSoftwareFactory
📍 Mumbai Suburban