Job Description
ServiceNow Expertise

- 5+ years of hands-on ServiceNow implementation experience
- ServiceNow Certified System Administrator (CSA) Required
- ServiceNow Certified Implementation Specialist (CIS) in ITSM /ITOM– Required
- Robust expertise in Incident, Problem, Change, CMDB, and Service Catalog
- Experience with Service Mapping, Employee Center, Workspaces, and Platform Analytics

Technical Skills

- Strong understanding of ServiceNow OOTB workflows and data models
- Experience with REST/SOAP integrations, MID Server, Flow Designer, and Glide scripting
- Proficiency in JavaScript and CMDB CI relationship modeling
- Experience with SLA configuration and reporting

Consulting Skills

- Strong client-facing communication and workshop facilitation skills




- Ability to balance OOTB capabilities with custom business needs
- Experience leading complex multi-workstream ITSM initiatives
- Ability to work independently and drive delivery

Preferred Qualifications

- CIS in Discovery or Service Mapping
- Experience with Virtual Agent, Now Assist, or AI/ML capabilities
- Familiarity with ITSM/ITOM, AIOps, and predictive intelligence
- Experience in financial services or credit union environments
- Exposure to monitoring integrations (LogicMonitor, SolarWinds, Pingdom)

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