Senior Implementation Engineer I

Department: Professional Services

Level: IC - Mid-Level

Location: Bangalore

Type: Full-Time

Reports To: Tech Manager

The Opportunity

- Understand customer requirements and propose solutions by SA.
- Own end-to-end EDI and integration implementations for enterprise customers.
- Configure integrations, support UAT, and build expertise toward Solution Architect roles.

What Youll Do

- Configure EDI, API, and communication protocols (AS2, SFTP, VAN).
- Build, test, and troubleshoot business processes, ERP integrations, and data mappings.
- Implement REST/SOAP APIs with OAuth and security controls.
- Support customer workshops, UAT, and issue resolution.
- Apply performance, security, and implementation best practices.

What You Bring

Required

- B.E./B.Tech with 2-4 years of EDI, B2B integration, or middleware experience.
- Knowledge of ANSI X12, EDIFACT, AS2, SFTP, APIs, and ERP integrations (SAP preferred).
- Experience with BPS, data mapping, REST/SOAP APIs, OAuth, and UAT.
- Strong troubleshooting and customer-facing implementation skills.
- Supply chain domain, legacy B2B tools, or AI tool experience is a plus.

Preferred

- Experience with supply chain domains: retail, grocery, 3PL/logistics, or manufacturing
- Prior exposure to legacy B2B tools (Sterling, Gentran, OpenText) - helpful for migration projects
- Familiarity with AI tools for documentation, analysis, or delivery acceleration

Behavior Competencies

- Initiative Innovation- Ability to be proactive and develop new ideas
- Level 2: Initiative - Takes initiatives within their area of responsibility to accelerate finding solutions. Detects problems, escalates with proposed solutions.
- Leadership Management - Ability to work within or lead a team
- Level 1: Team Oriented - Actively cooperates with team members, shares knowledge proactively, and seeks advice when needed.




- Planning Organization- Ability to manage tasks and activities
- Level 2: Scheduling- Determines a course of action by breaking it into smaller steps, planning and resourcing each, and adjusting for potential problems.
- Customer Focus- Ability to manage relationships with customers
- Level 2: Customer Oriented- Understands the needs of external customers and keeps them in mind when taking actions or making decisions.
- Interpersonal Communication- Ability to communicate effectively with people
- Level 2: Active Listening Empathy- Listens to others points of view through verbal and non-verbal communication. Formulates own views while understanding others.
- Achievement Focus- Ability to achieve objectives
- Level 2: Persistence- Meets targets and fulfills agreements even when adverse circumstances prevail. Stays focused and resourceful under pressure.
- Solution Finding- Ability to analyze situations and find accurate solutions
- Level 2: Information Acquisition- Identifies gaps in available information and provides solutions for fixing them. Takes current information into account and modifies understanding accordingly.
- People Focus- Ability to account for the human factor
- Level 2: Efficiency of Staff- Manages own stress and avoids impacting team members. Anticipates and manages potential conflicts. Champions diversity through a positive approach.
- AI Fluency Uses AI to accelerate project delivery - drafting implementation plans, summarizing customer requirements, and generating documentation faster. Can point to specific examples where AI improved turnaround time or output quality on a customer engagement. Familiar with basic AI terms and terminologies. Ability to use org level AI tools , writes basic prompts effectively. Validates outputs before use. Participates in team feedback loops.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Implementation Engineer I (Bengaluru)
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