The Team Leader will oversee the Manpower – Back Office department within the CLM Domestic BFSI vertical, ensuring seamless processing of client requests, adherence to service level agreements, and continuous improvement of workflows. You will mentor a diverse team, coordinate with cross‑functional stakeholders, and act as the primary escalation point for operational issues. This role requires a blend of leadership, analytical thinking, and deep knowledge of BFSI back‑office processes.

Responsibilities

- Supervise daily operations of the back‑office team, ensuring SLA compliance.
- Monitor key performance indicators and generate performance reports.
- Coach, mentor, and conduct performance reviews for team members.
- Identify process bottlenecks and implement efficiency improvements.
- Coordinate with client relationship managers to address escalations.
- Maintain accurate documentation and audit trails for all transactions.
- Facilitate training sessions on new tools, regulations, and best practices.
- Drive adherence to compliance, security,



and data privacy standards.
- Participate in resource planning and recruitment for the department.
- Promote a culture of continuous learning and teamwork.

Qualifications

- Bachelor's degree in Business, Finance, or related field; MBA preferred.
- 5+ years of experience in BFSI back‑office operations, with at least 2 years in a supervisory role.
- Strong knowledge of CLM processes and domestic banking regulations.
- Proven ability to lead and motivate a high‑performing team.
- Excellent analytical and problem‑solving skills.
- Effective communication and stakeholder management abilities.
- Proficiency with back‑office software, MS Office, and reporting tools.
- Experience in process improvement methodologies (e.g., Lean, Six Sigma).
- Ability to work under pressure and meet tight deadlines.
- Attention to detail and robust organizational skills.

📌 Team Leader (Noida)
🏢 Digitide Solutions
📍 Noida