Minimum Experience - In Years:

2Maximum Experience - In Years:

15Education Qualification Required:

ITI or Diploma in Mechanical /Electrical Engg:

Performs any (or all) of the following tasks (maintenance, repair, callouts) on a daily basis whereby time should be recorded via a service docket and/or time sheet.

- attending break downs of elevator and escalators
- Preventive works
- attending Emergency services.

Adhere to all safety rules & regulation of Company. Adhere to service operation Stander Operating Procedure SOP Daily morning (before 10 am) confirmation of the technicians presence as per the schedule (for PM/Call back/Repair etc.) Carry out minimum 2 nos. SSI (Supervisor Site Inspections) per route i.e. minimum 10 nos. per month.

Material arrangement as per requirement.

Prepare preventive maintenance planning for next month in last week of current month Prepare billable & non billable repair schedule for next month in 2nd week of current month Conduct weekly review calls with route in_-charges to review following task

Weekly monitoring - PM completion vs schedule, ASSA completion vs schedule.

Weekly monitoring - Time-sheet of every technician - (minimum 40 hours should reflect in the VIEW time sheet). Weekly monitoring - Billable and Non Billable Repairs, PCIs, Fls, enhancement points completions as per schedule. Weekly monitoring - Completions of SSI and Audit points (Safety audit/Quality audit/Cross Regional audit) Weekly monitoring - on 2 in 7s and 3 in 30s along with action plan.

Conduct monthly minimum 1 safety tool box talks & 1 technical tool box talk & 1 OJT (On Job Training) Achieve monthly repair order intake target.

NI inspections,



3rd party and MOD inspections as required

Provide technical support or organize technical support to route inrcharge to resolve critical calls Perform root cause analysis of 2/7 & 3/30. Prepare action plan to reduce the same.

Achieve monthly repair revenue target by timely completion of billable repairs. Support service sales for timely renewal & conversion.

Achieve monthly payment collection target with the support of route ik-charge (subjective to route ink_c is assigned for this task)

Accountable

Any kind of job site accidents, incidences, near misses & safety hazards because of not adherence to the safety rules & regulations or Standard Operating Procedures of service operation by him/her directly or by his/her team.

For performance & nonperformance of his/her team (i.e. route in_ charge, asst. technician, repair team & any other technicians assigned to any kind of field work)

Team Performance parameters -

- Call rate, 2/7, & 3/30
- Shutdown & overall availability, overall response time.
- 100% monthly completion of preventive maintenance, ASSA and Aannual Pproduct safety inspection.
- Timely completion of PCIs, Fls, audits points, enhancement program points.
- Timely completion of billable & non billable repairs

Any kind of safety & quality issues relate to maintenance quality. Customer satisfaction score of his/her area i.e. NPS (net promoter score) Overall performance of showcase units in his/her area

Timely payment collection (subject to task is assigned)

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Employee Type:

DirectDepartment:

ServiceRole:

Service-Service Operation Staff-Service Supervisor

📌 Supervisor (Noida)
🏢 TK Elevator
📍 Noida