This is a full time, on-site role for a Supervisor located in Bengaluru. The Supervisor will be responsible for overseeing the day-to-day operations of the team and ensuring that team goals are met. This includes managing and developing team members, aligning team goals with overall business strategy, and reporting on team performance to senior leadership.
- To handle minimum 10 to 15 team members
- To achieve collection target of the respective portfolios assigned.
- Coordinate with bank team with respect to day to day operations.
- Continuously monitoring tele calling teams performance, suggest and implement strategies to enhance productivity.
- Responsible for managing attrition across assigned teams.
- Responsible for smooth flow of process relating to collections.
- Prepare and publish report on duty team performance.
Qualifications
- Leadership and management skills
- Ability to motivate and develop team members
- Strong communication and interpersonal skills
- Experience in a financial services or BPO environment
- Ability to analyze data and report on team performance
- Excellent organizational and time-management skills
- Bachelor's degree in business administration, management, or related field