Broad outline of the Role

- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications Experience

- Graduate with 3-5 years of experience

Other Knowledge Skills

- Demonstration of problem-solving skills with Fortinet SDWAN Technology.

- Handson experience in IPSEC and BGP

- Prior experience of providing customer service support in rapid paced, high availability, 24X7 environments.

- Maintain awareness of latest technologies in the domain

Key Responsibilities

1. Taking ownership of customer issues reported, solving their problems through by providing resolution.

2. Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.

3.



Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

4. Ensure SLA are achieved and work proactively to maintain the same.

Role: Customer Service,

Industry Type: Telecom / ISP,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Customer Queries

Customer ServiceFortinetOperationsSlaTroubleshooting

📌 Sr Engineer - Global Customer Service Operations (Mumbai)
🏢 Tata Communications
📍 Mumbai