We are looking for an experienced Service Process Excellence Lead to join our Autonomous Service Management (ASM) team. The ASM offering focuses on transforming Service and Support operations through AI-driven automation, self-healing systems, and conversational agents that deliver always-on, predictive support experiences for DataOps, Model Management or IT Application support.

The Process Excellence

Lead will play a pivotal role in ensuring that the underlying service management processes are well-defined, productive, and ready to leverage next-generation AI capabilities.

Key responsibilities � Assess current IT / Support / DataOps / PlatformOps service processes (incident management, issue triaging and routing, observability etc) for efficiency, consistency,



and automation opportunities � Establish process governance, roles, and ownership for ongoing service improvements. � Partner with AI teams to understand and translate process flows / logic into automation rules or agent behaviours � Define and track measurable KPIs and success metrics (MTTR, first-contact resolution, automation rate, etc.) � Drive periodic support process reviews, RCA of inefficiencies, and continuous improvement cycles � Contribute to creation of reusable process templates and best-practice playbooks for ASM engagements

📌 Service Process Excellence Lead (Chennai)
🏢 Tiger Analytics
📍 Chennai