We Offer

At Maersk GSC, you will be part of a diverse working environment that reflects the APMM group. We strongly encourage continuous learning and the sharing of best practices by rewarding innovations. We believe in holistic development, regularly organizing recreational activities to help our employees unwind and showcase their creative side. Our people-centric approach emphasizes employee engagement and work-life balance.

Key Responsibilities

Assist customers with their issues and collaborate closely with local co-workers to ensure prompt exception handling.

Maintain a high level of customer centricity and deliver excellent customer service.

Take ownership of issues with low tolerance for delays and inaccuracies.

Read and respond to both internal and customer emails within the defined SLAs for specific communication channels.

Adhere to system workflows and respond within strict deadlines.

Take on additional responsibilities such as reports, and analysis based on business requirements.

Meet all import custom manifest service and deadline requirements to eliminate any service failures.

Follow standardized processes and tasks without compromising customer experience.

Who are we looking for

Experience in Import Customs Manifest is as MUST

Graduates with over 3-4 years of Shipping and Logistics (Customs) experience and good communication skills.

Strong understanding of the end-to-end shipping cycle.

Structured and attentive to quality.





Ability to handle complex data and processes.

Contributes ideas and suggestions for overall improvement of the operations business unit.

Versatile to work in rotational shifts.

Ability to work in an agile environment.

Ability to accept change and make the best of any situation.

Cross-learning capability and supporting the team as needed, being an engaged team member.

Technical Skills

Proficient with computer and MS Office applications especially Excel and Word

Good typing speed.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Role: Operations - Other, Industry Type: Courier / Logistics, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate read more

Key Skills Customer serviceMS OfficeLogisticsEmployee engagementAgileTyping speedCustomer experienceUsageLegalExcel

📌 Senior Specialist (Pune)
🏢 A.P. Moller - Maersk
📍 Pune