- Operational work · To update the target of sales and quantity of the products in the tracker sheet/system. · To check the quantity and quality of the products and coordinate with the concerned person for any issues occurred. · Merchandize the products in the stores. · To modify the place of the low selling products to attract the customers. · Handle payment transactions and cashiering process. · Raise STO to transfer the stock from one store to another. · Manage all pickups & delivery. · Provide the customer's order to delivery boy. · Ensure dispatching and shipping of products is met with customer deadlines. · Maintain and manage customer files and databases. · To monitor the RBI (Receiving be in-charge) system. · Coordinate and handle the event process in the stores.
- Customer Interaction · Keep in depth knowledge of all the products to answer the questions promptly to the customers. · Provide appropriate service to satisfy customers. · To handle all incoming customer queries and questions. · Respond promptly to customer inquiries. · Resolve customer complaints and issuing refunds as needed. · Keep records of customer interactions, comments, and complaints.