1. Application Onboarding & Integration

- Actively participate in onboarding current applications into the SailPoint IdentityIQ platform.
- Collaborate with application owners and stakeholders to ensure smooth integration and alignment with IAM standards.
- Design and develop end-to-end identity lifecycle integrations (Joiner-Mover-Leaver processes).
- Automate identity provisioning and de-provisioning workflows to eliminate manual intervention.
- 2. IDAM Platform Operations & Support

- Work closely with the IDAM team to implement:
- Enhancements and new features
- Application upgrades and patching
- Bug fixes and performance improvements
- Certificate management

- Perform daily operational support of the SailPoint IIQ platform to ensure system stability and availability.
- Monitor system health, job executions, connectors, and access provisioning processes.

3. Troubleshooting & Incident Management

- Provide escalation support for complex application and system issues within the IAM domain.
- Conduct detailed troubleshooting of provisioning failures, aggregation issues, and connector errors.
- Perform root cause analysis (RCA) and implement permanent fixes for recurring issues.
- Collaborate with cross-functional teams to resolve production incidents efficiently.

4. Identity Governance & Security Compliance

- Ensure adherence to identity governance best practices and organizational security standards.
- Support access certification campaigns, policy enforcement, and audit activities.
- Maintain role-based access control (RBAC) models and compliance reporting.

5.



Operational Monitoring & Problem Management

- Partner with the Operations team to perform continuous service monitoring of the IDAM infrastructure.
- Ensure security, integrity, and high availability of IAM systems.
- Drive problem management initiatives by identifying trends and reducing incident recurrence.
- Maintain operational documentation and standard operating procedures (SOPs).

6. Collaboration & Stakeholder Engagement

- Work closely with application owners, developers, and infrastructure teams.
- Enable seamless onboarding and offboarding of applications within the IDAM ecosystem.
- Provide technical guidance and direction for IAM-related initiatives and integrations.
- Contribute to automation initiatives to optimize operational efficiency.
- Maintain operational documentation and standard operating procedures (SOPs).

7. Service Request Management & Role Maintenance

- Handle service requests (SRs) related to identity and access management through ticketing tools (e.g., ServiceNow).
- Perform role maintenance activities, including creation, modification, and decommissioning of roles in SailPoint IIQ.
- Ensure role definitions align with business requirements, RBAC models, and compliance standards.
- Validate and implement access changes while maintaining audit trails and approval workflows.
- Collaborate with application owners and business teams to review and optimize role structures.
- Support periodic role reviews and certification campaigns to ensure access accuracy and governance.

📌 Sailpoint Operations Engineer (Pune)
🏢 NCSi
📍 Pune