Managing customer orders and customer enquiries while highly driving efficiency and accuracy.

This position is responsible for…

· Timely and accurate entry of Orders into SAP to ensure customer satisfaction

· Support customer order queries across all ordering method types (phone, email, web portal and EDI)

· Meet set KPIs ensuring all performance targets are achieved

· Identify and help drive business opportunities to improve efficiency and service with our customers, internal business and stakeholders

· Attending to Inbound calls and emails in a prompt and professional manner.

ValuesCore CompetenciesKey BehavioursAmbition· Performance

· Continuous Improvement

· People Development

· Set high goals and drive for performance

· Seek all opportunities for continuous improvement

· Identify areas for developing oneself and others

Engagement· Loyalty

· Accountability

· Tenacity

· Entrepreneurship

· Support positively and protect the company

· Account for his/her own activities and accept responsibility for them

· Overcome obstacles

· Demonstrate an entrepreneurial mind-set

With Simplicity· Pragmatism

· Transparency

· Accessibility

· Work in a practical and effective manner (with common sense)

· Act and communicate with clarity and transparency

· Ensure relationships are based on accessibility, modesty and proximity

· Support strategies, processes, systems use, procedures and schedules to enhance customer service capability whilst ensuring costs stay within budgeting restraints

· Follow directive of Orders Team Leader

· Complete all tasks and duties as reasonably requested by your Team Leader





· Ensure systems and processes serve the best interests of Lactalis and our customers through minimizing waste and finished good write offs whilst enhancing customer service

· Help develop and implement customer service metrics that assist in managing performance

· Actively seek out opportunities to enhance customer service, logistics and distribution capability through various means and initiatives

· Contribute to support and drive set logistics and distribution procedures

· Instil a mind-set of continuous improvement individually as well as a team

· Promote and participate in the Safety Management System and develop a proactive safety culture.

· Be a role model for working safely and promoting a safe working environment.

· Adhere to safe work procedures and systems in consultation with elected OH&S; Representatives and team members.

· Proactively contribute to the identification and resolution of workplace hazards.

· Work safely at all times.

· Comply with all relevant environmental legislative requirements.

· Actively contribute to reducing waste, conserving water and energy and other sustainability initiatives.

· Comply with environmental management systems.

· Actively participate in understanding your environmental responsibilities.

· Set clear expectations and lead by example. Deliver on your commitments and strive for excellence.

· Give timely and meaningful feedback that is practical and respectful.





· Adopt a positive approach and appropriately recognise effort and results.

· Communicate openly and honestly, sharing information and knowledge.

· Take personal responsibility for the performance and outcomes of your team.

· Drive supportive accountability and engage your people.

Formal Education and

Statutory Requirements

Nil

Essential Skills and

Knowledge

· Minimum of 3 years within Customer Service / Orders role in an FMCG environment

· Computer Savvy – Great skills in Excel, Outlook, Word with knowledge of SAP & Salesforce preferable as well as able to quickly grasp the use of different systems, manage infrastructure and system challenges

· Professional and friendly manner with strong verbal and written interpersonal skills, to help build effective relationships and processes with our customers, colleagues, higher management and stakeholders

· Display excellent negotiation skills with ability to achieve mutual and acceptable solutions to complex problems that arise

· Ability to manage high pressure situations, manage and resolve issues while keeping calm in a level headed manner

· Able to remain open minded to ideas, adapt quickly and respond well in a rapidly changing environment as well as able to encourage change and motivate others to respond positively

· Advanced attention to detail, time management, accuracy, precision, multi-tasking and prioritisation skills

· Able to work well in a team environment with a can do, happy to help attitude while supporting other colleagues

· Dedicated to Lactalis as well as highly focused on continual improvement both individually and as a team

· Communicate openly and honestly, sharing information and knowledge

📌 Orders and resolve Team Member (Chennai)
🏢 Lactalis
📍 Chennai