Role & responsibilities

Manage Engine and Zabbix Respond to alerts and perform preliminary triage of infrastructure-related incidents Escalate critical issues to L2L3 support teams with appropriate logs and diagnostic data Support OS-level checks on WindowsLinux systems, including disk space, CPU, and service status Assist in configuring thresholds, alert parameters, and basic integrations within monitoring platforms Document alert resolutions, ticket progress, and incident reports as part of knowledge management Participate in daily health checks and provide summaries to operations teams Coordinate with service desk teams to ensure timely closure and escalation of monitored incidents Basic understanding of WindowsLinux OS administration Working knowledge of at least one monitoring tool: SolarWinds, ManageEngine, or Zabbix Familiarity with SNMP, ICMP, WMI,



or related protocols used in monitoring environments Valuable communication skills and ability to collaborate with cross-functional support teams Eagerness to learn automation and log analysis concepts 03 years of experience in infrastructure monitoring or service deskNOC roles We are seeking a highly analytical Monitoring Analyst to proactively monitor enterprise infrastructure, respond to system alerts, and ensure peak performance across servers and network components. The ideal candidate has a strong foundation in operating system administration and hands-on experience with monitoring tools such as SolarWinds, ManageEngine OpManager, and Zabbix.

Preferred candidate profile

📌 Monitoring Engineer (Mumbai)
🏢 ITC Infotech
📍 Mumbai