The role of M365 Lead is to support the IT Workplace M365 skill sets, Active Directory, Citrix, SCCM & Intune, in accordance with Service Levels. The scope encompasses, but may not be limited to, M365 (Exchange on prem/online, MS Teams, SharePoint, OneDrive, Active Directory, DNS, File & Print, ADFS and AADC, TrendMicro antivirus, Citrix, Intune Azure)

He / She will be ensuring tasks/report incident are completed/resolved within the SLA. Attend customer’s meeting on IT Infra Workplace services primarily on technical related matters.

- Perform day to day technical task/activities and troubleshooting
- Manage system changes through change request process & provide status reports to the relevant parties.
- Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties and management.
- Monitor and adhere to the agreed service levels, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- ITIL Foundation certified, familiar with ISO 9001/27001 and participated in system audits.
- Ensure systems always comply with security policies, including vulnerability assessment, patching, and hardening.
- Lead team members to identify, research, and resolve technical problems
- Regular 8x5 support but required to be on standby for 7x24 support. Expected to work during off-peak hours on system activities
- 8-12 years’ experience in M365 (On prem exchange/online, MS Teams,



SharePoint, OneDrive, Active Directory, DNS, Citrix, Azure AD and PowerShell scripting.
- Knowledge of Intune, proxy technologies.
- Basic Investigation, Generating Reports, Server Health check, issue Troubleshooting, RCA, SOP, KM documents.

a) M365 Skill sets

· On prem Exchange/Online

· MS Teams

· Network Voice (Direct routing, Operator connect)

· SharePoint

· OneDrive

· SMTP relay

· Email Gateways (Proofpoint, EOP, Cisco, Mimecast)

b) Intune Azure

· Azure single sign-on

· User Management

· Application Creation and Deployment/Assignment

· Service Administration

· Mobile Application Management

· Device/Profile Management

· Conditional Access

· Company Resource Access

· Software Update Management c) Active Directory

· Server Maintenance (Server Reboot),

· Server Health check,

· Issue Troubleshooting,

· Creation & Updating of GPO,

· Account Lockout Issue,

· Account Investigation,

· AD Object housekeeping,

· Generating Reports,

· Updating DNS Record,

· Bulk AD Object creation Using Management Script

· Security Hardening

· Vulnerability Assessment

· Active Directory configuration and deployment

He/She will be coordinating within the team on the day-to-day task of the IT Infra Workplace services to ensure tasks/report incident are completed/resolved within the SLA.

Attend customer’s meeting on IT Infra Workplace services primarily on technical related matters.

📌 Engineer (Pune)
🏢 NCSi
📍 Pune