Are you passionate about building and managing strong relationships with key clients? If yes, this opportunity could be the right fit for you.

As a Key Account Manager at SmartQ, you will be responsible for ensuring client satisfaction, retention, and business growth. The role involves managing key client relationships, identifying growth opportunities, and ensuring seamless service delivery. We are looking for a results-oriented professional with strong relationship management and strategic thinking skills. If you are eager to contribute to a company operating at the intersection of food and technology, we invite you to join our team.

1. End-to-End Account Ownership

- Own overall performance of the site including F&B; operations, experience, participation, and revenue

- Act as the single point of ownership for client success, operational excellence and employee experience

- Drive continuous improvement across all aspects of the account

1. F&B; Operations Excellence

- Oversee cafeteria, pantry, and catering operations end-to-end

- Ensure highest standards of quality, hygiene, and service delivery

- Manage vendors, kitchen teams, and inventory efficiently

- Monitor daily operations and resolve issues with high agility

1. Consumer Experience & Euphoria (Core Responsibility)

- Lead consumer-led experience design based on employee needs, behavior, and feedback

- Conceptualize and execute food-led experiences, events, pop-ups, and engagement initiatives

- Own the end-to-end lifecycle of experience initiatives:

- Research (qualitative & quantitative insights)

- Ideation and collaboration with central teams

- Prioritization based on impact, cost, and effort

- Execution with cross-functional coordination

- Feedback,



iteration, and continuous improvement

- Ensure experiences are not one-time, but scalable and repeatable (calendar-led initiatives)

1. Participation & Growth Ownership

- Drive increase in cafeteria participation and consumption

- Identify gaps in user behavior and implement solutions to improve engagement

- Continuously experiment and innovate to improve adoption and experience

- Track and analyze key metrics such as:

- Participation rate

- Sales and consumption trends

- Customer satisfaction

- Take a data-driven approach to refine initiatives

- Conduct regular reviews (MBRs/QBRs) on performance and initiatives

1. Stakeholder & finance Management

- Build strong relationships with Admin, HR, and leadership teams

- Act as a strategic partner, not just an operator

- Drive client & employee satisfaction and proactively resolve issues

- Present insights, performance reports, and improvement plans regularly

- Own and manage P&L; for the account

- Optimize costs while enhancing experience

- Drive revenue through creative offerings and initiatives

1. Team Leadership & Collaboration

- Lead Food partner and service teams and ensure high performance

- Collaborate with marketing, central HQ, food partners, and operations teams

- Drive a culture of ownership, innovation, and execution excellence





Qualifications

- 5–10 years of experience in F&B; / Hospitality / Corporate Dining / Events

- Strong experience in managing large accounts or sites independently

- Proven ability to balance operations + experience + client management

- Strong understanding of consumer behavior and engagement

- Excellent communication and stakeholder management skills

Preferred Qualifications

- Degree/Diploma in Hotel Management or related field

- Experience in corporate campuses / large-scale F&B; setups

- Exposure to multi-vendor and experience-led environments

Key Traits We’re Looking For

- Entrepreneurial mindset – treats the account like their own business

- Creative thinker – able to design engaging experiences, not just execute

- High ownership & execution focus

- Strong empathy for consumers – understands what drives participation

- Data-driven with attention to detail

- Curiosity & hunger to explore new ideas

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure.

Together, let's play our part in making this world a more beautiful place.

📌 Key Account Manager (Mumbai)
🏢 SmartQ Bottle Lab Technologies
📍 Mumbai