Company Description Hindustan Wellness is a rapidly growing healthcare organization in India, focused on becoming a national leader in preventive health care. The company operates on a “health at home” model, delivering comprehensive diagnostic and wellness services directly to customers’ doorsteps for maximum convenience. Its approach includes assigning individual Health Managers who guide customers through their health and wellness journeys.

Hindustan

Wellness is committed to high standards of quality and precision, backed by a core team of medical professionals from renowned institutions such as AIIMS, Maulana Azad Medical College, CMC Vellore, and the University of Minnesota. The company also leverages digital tools, including WhatsApp and a mobile app, to enhance accessibility and customer experience.

Role Description This is a full time, on-site role for an IT Manager supporting a BPO call center at Hindustan Wellness, based in Gurugram. The IT Manager will oversee the stability and performance of call center technologies, including telephony systems, CRM platforms, networking infrastructure, and related hardware and software. Daily responsibilities include monitoring system uptime, troubleshooting technical issues, coordinating with vendors and service providers, and ensuring data security and compliance with internal policies.

The role involves planning and implementing IT improvements for operational efficiency, managing backups and disaster recovery, and documenting processes and configurations. The IT Manager will collaborate closely with operations, customer support,



and leadership teams to align technology with business needs and support a high-performance, customer-centric call center environment.

Qualifications

- Candidates should possess strong experience in managing IT infrastructure for BPO or call center environments, including telephony, dialer systems, CRM tools, and workforce management platforms.
- Candidates should possess skills in network administration, including LAN/WAN management, routers, switches, firewalls, and VPNs, with a focus on reliability and security.
- Candidates should possess proficiency in server and systems administration, covering Windows/Linux environments, cloud services, data backup, and disaster recovery procedures.
- Candidates should possess capabilities in IT support and troubleshooting, including incident management, root-cause analysis, and end-user support for desktop, laptops, and peripherals.
- Candidates should possess knowledge of information security best practices, data privacy standards, and compliance frameworks relevant to healthcare and BPO operations.
- Candidates should possess strong communication, stakeholder management, and documentation skills to coordinate effectively with internal teams and external vendors.
- Relevant qualifications such as a bachelor’s degree in Computer Science, IT, or a related field, and certifications (e.g., CCNA, MCSE, ITIL) would be beneficial.
- Experience in healthcare or preventive wellness domains, and familiarity with integrating IT systems with mobile apps and digital communication platforms, would

📌 IT Manager - BPO Call Center (Gurugram)
🏢 Hindustan Wellness
📍 Gurugram