Location: Remote — Candidates must be based in Chennai, Trichy, Vellore, Madurai, or Coimbatore .

Job Title: IT Support & Digital Services Associate

Location: Remote — Chennai, Tamil Nadu

Employment Type: Full-time

Salary: ~ ₹3 -4 LPA, based on knowledge and experience

Experience: Freshers welcome

Company Description

We are an operational intelligence and automation company helping businesses modernize their technology, connect systems, and improve everyday operations. Our services include managed IT, cybersecurity, cloud solutions, systems integration, and AI-driven workflow automation. We support clients across logistics, transportation, supply chain, manufacturing, and service industries, helping them improve efficiency, reduce costs, and strengthen security.

Role Description

We are seeking a proactive Junior IT Support & Digital Services Associate to provide remote technical support and assist with client IT administration, website maintenance, and digital design.

You will troubleshoot technical issues, manage support tickets, maintain documentation, and assist with user onboarding and offboarding. The role also includes supporting cloud applications, business phone systems, email security, software licensing, and digital assets.

Key Responsibilities

- Administer Microsoft 365 environments, including user accounts, licences, mailboxes, and permissions.
- Manage Google Workspace users, passwords, licences, email groups, security settings, and onboarding/offboarding.
- Use Excel, Word, and Outlook for reporting, tracking, documentation, and client communication.




- Configure and support RingCentral users, phone numbers, call routing, and SMS settings.
- Manage support tickets in Autotask PSA from assignment through troubleshooting, resolution, and closure.
- Maintain accurate client documentation, configurations, setup instructions, and securely stored credentials in IT Glue.
- Monitor email security tools, review alerts, and assist with spam and phishing-related issues.
- Monitor device health and assist with remote troubleshooting and proactive maintenance.
- Assist with website development and updates using Visual Studio Code and GitHub.
- Create and update digital assets using Figma, Canva, and Photoshop.
- Coordinate software purchasing, licence allocation, renewals, and subscription tracking.
- Escalate complex issues appropriately and keep clients informed of progress.

Qualifications and Skills

- Excellent spoken and written English is mandatory, including confidence in client calls, emails, and support ticket communication.
- Basic knowledge of operating systems, networking fundamentals, cloud applications, and common business software.
- Strong troubleshooting, problem-solving, organisational, and customer-service skills.
- Ability to follow procedures,



document work accurately, and manage multiple priorities.
- Awareness of cybersecurity practices and responsible handling of confidential information.
- Ability to work independently and collaborate effectively in a remote environment.
- A degree or diploma in IT, Computer Science, or a related field, or equivalent practical knowledge.
- Exposure to IT support tools, website development, or digital design is an advantage.

Freshers are encouraged to apply. Familiarity with every listed platform is not required; a robust willingness to learn is essential.

Remote Working Requirements

Reliable internet connectivity, a quiet workspace, and availability for client calls, team meetings, and agreed working hours.

How to Apply

Send your résumé to [email protected] with the subject line “Application – IT Support & Digital Services Associate.”

Include a brief introduction and details of any relevant certifications, internships, or projects. GitHub and design portfolio links are welcome.

Experience: Freshers are welcome to apply. Prior experience with every listed platform is not required. We value strong foundational knowledge, a willingness to learn, and a proactive attitude.

Communication: Excellent spoken and written English is mandatory.

Salary: ~ ₹3.5LPA, based on knowledge and experience.

How to Apply: Send your résumé to [email protected] with the subject line “Application – IT Support & Digital Services Associate.” Please include your current city in your application.

📌 Information Technology Technical Support (India)
🏢 MUGIL.IO
📍 India