Job Title: Retail Operations & HR Manager

Company: MK Group – Edit Furniture

Employment Type: Full-Time

Work Location: Head Office, Malappuram, Kerala, with travel to multiple showrooms

Reporting To: General Manager / Management

Job Summary

We are looking for an experienced and result-oriented Retail Operations & Administration Manager to oversee the operations of approximately eight showrooms along with the day-to-day activities of the Head Office. The candidate will be responsible for showroom performance, staff supervision, sales growth, office administration, interdepartmental coordination, and ensuring smooth business operations across all locations.

Key Responsibilities

1. Showroom Operations Management

- Oversee and monitor the daily operations of approximately eight showrooms.
- Supervise showroom managers, sales executives, CREs, and other showroom staff.
- Monitor showroom-wise sales targets, revenue, and overall business performance.
- Conduct regular showroom visits to evaluate operational efficiency, staff performance, and customer service.
- Implement action plans to improve sales, productivity, and showroom profitability.
- Ensure compliance with company policies, operational standards, and reporting procedures.

1. Head Office Administration

- Oversee and coordinate the day-to-day activities of the Head Office.
- Ensure smooth workflow and effective coordination between departments.
- Monitor departmental performance and review reports submitted by the respective teams.
- Implement management instructions and ensure timely completion of assigned tasks.
- Maintain effective communication between the Head Office and all showroom locations.
- Identify operational issues and implement corrective measures.

1. Employee & Team Management

- Monitor employee attendance, punctuality, discipline, productivity, and work performance.
- Coordinate with the HR department regarding manpower requirements, recruitment, training,



and performance evaluations.
- Support showroom managers and departmental heads in achieving organizational objectives.
- Ensure proper delegation of responsibilities and accountability among employees.

1. Interdepartmental Coordination

- Coordinate with HR, Accounts, Sales, Purchase, Operations, and Delivery departments.
- Ensure timely communication and resolution of operational issues between departments.
- Monitor coordination between showrooms, the Head Office, and other business units.
- Support management in implementing company policies and improving operational efficiency.

1. Reporting & Business Performance

- Prepare and review showroom-wise sales and operational performance reports.
- Submit regular reports and updates to the General Manager / Management.
- Identify performance gaps and recommend appropriate corrective actions.
- Monitor business targets, operational costs, and productivity.
- Recommend improvements to increase sales, customer satisfaction, and overall business efficiency.

Qualifications & Requirements
- Bachelor's degree in Business Administration, Management, or a related field preferred.
- Minimum 3–5 years of experience in retail operations, multi-branch management, or administration.
- Previous experience managing multiple showrooms or branches is preferred.
- Strong leadership, communication, problem-solving, and team-management skills.
- Positive knowledge of sales performance monitoring, office administration, and business reporting.
- Proficiency in MS Office and reporting tools.
- Willingness to travel regularly to company showrooms across Kerala.

Preferred Candidate A responsible, proactive, and target-oriented professional capable of managing multiple showroom operations, supervising Head Office activities, coordinating departments, and ensuring overall business performance and operational excellence. Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 HR Manager (Malappuram)
🏢 MK GROUP (EDIT FURNITURE)
📍 Malappuram