 Oversee and take full accountability for Sea/Air Import Clearance performance in the Western Region.

 Manage and supervise the Custom Clearance operations at Nhava Seva, Air Cargo (Sahar), Mumbai Port, and the entire Western Region.

 Lead and guide a team of efficient back office and operations personnel at the mentioned locations.

 Establish and maintain effective liaisons with government officials for value-added services such as drawback and refunds.

 Represent the company in personal hearings at customs and other regulatory bodies, as and when required.

 Stay updated on industry trends and attends trade events to enhance technical knowledge and keep abreast of the current market scenario.

 Cultivate solid relationships with top clients through regular performance reviews.

 Innovate and optimize processes, ensuring smooth operations and increased efficiency.

 Handle major escalations, resolve queries promptly,



and continuously improve service levels.

 Drive digitization efforts to streamline manual work and enhance productivity.

 Keep the team members informed about changing government policies, rules, and regulations.

 Shortlist and assess vendors who comply with the company's rules and regulations.

 Set and monitor Key Performance Indicators (KPIs) for employees to facilitate their yearly appraisals.

 Work towards achieving Departmental MIS gross revenues in line with the budget.

 Increase the share of Jeena routed business in the respective departments.

 Oversee the efficient collection of departmental receivables.

 Ensure a seamless transition of customers from Sales to Operations.

 Implement measures to control expenses, both job-related and overhead.

📌 Head Import Clearance (Mumbai)
🏢 Jeena
📍 Mumbai