Key Responsibilities: Toensure100%rightvaluation- capturing right cartage, proper stone deduction.
Adhering to high ethical standards and comply with all the laid down processes / policies of IIFL KYC adherence, maintaining all important registers etc.
Maintaining the quality of portfolio by tracking & controlling the threshold IRR and prompt resolution of queries pre & post loan disbursal.
Participate in field-marketing activities to improve the brand visibility of IIFL Gold Loan branch in the proper catchment areas and to generate leads for prospective Customers.
Ensureto bring in Recent CUIDs ( New Customers) and maintain good relationship with existing customers for generating renewal & referral business. Ensuring to call customers as per CRM leads (Winback, Customer Referral & Leaders app fresh leads) and update in system.
Ensuring strong follow up for interest collections to keep NPAs in control & thereby achieving higher revenue.
Drivecross-selling of other financial products to existing customers