Designation - Executive -Service Coordinator

Reporting to - Service Manager

Education Background - Graduate (Science/Commerce)

Work Experience (years) - 2- 3 years

Location - Navi Mumbai

I. Key Results and Activities

#1 On Time Team Deputation (One point responsibility); Drive Customer delight; On Time Billing; Site data

- Responsible for 100% Documentation readiness for Service team incl passport, vaccinations, PCC, NED pass, CDC and other technical document.
- Ensure Audit of the Material In and out process before store process to be started
- Attend morning meetings and close given action inputs at EOD.
- Keep doing the inspection once material is inward with available engineers for
- RECON/REMAN/CORE parts in the workshop, preserve as per SOP, maintain document, follow up for closure if not moving within timeframe.
- Prepare toolkit / Travel kit as requested, work with store in-charge to make toolkit for sites along with proper documents.
- Real time inspection of the tool’s inventory including tools on site and follow up with internal stakeholders to bring them back wherever the job is over.
- Hand Tools / Special Tools / Measuring Tools / Electrical Special tools

- Raise weekly review reports and generate PR to procure and close the action. (damaged /lost tools )
- Maintaining the team Fitness that is track Expiry of Bosiet; NED Pass; PCC; Medical certificates and such similar stat docs to avoid delay in team deputation.

#2 Travel Desk / Visa co-ordination / Logistics

- Planning and calendaring of end to end Travel and logistics of the service team
- Ticketing and Visa process for any site deputation well in advance.
- Permanent residency, cispa passes, multientry visa, CDC, marine and rig entry passes to make well in advance and on requirement.

#3 Support to Service team





- Ensures the handholding to available service team if any necessary support for any activities within workshop (machining, consumable procurement )and vendors arrangement wherever required
- Conduct tools audit, identify damaged tools and replacement requisition list generation and follow up.

- Check calibration status of measuring tools and lifting/shifting gears
- Ensures QMS & Safety instructions were followed for workshop jobs and raises any red flags with the Manager.
- Take part in workshop 5S & Maintain workshop safety boards and project status board on regular basis

- Ensures workshop equipments are kept in the operational condition at all time.

II. Knowledge/Skills/Behaviours - Must Have (M)/ Nice to Have(N)

A. Knowledge (Functional and Non-Technical):

- At Least 2-3 years of Service logistic / co-ordinator in service industry for logistics and toolkitting for the deputation.
- Travel / Visa booking experience in multi countries with different routes and processes. (awareness of the importance of insurance; VISA, foreign currency; arranging accommodation;time difference etc)
- internalising the Procedures; Review and analysing the Service POs; foreseeing the possible threats to Velocity and Cost. B. Skills (Functional and Non-Technical):

- Valuable Communication in verbal and written English to be able to communicate information clearly.
- Attention to detail so that getting information, Documents, people pulse and channelisation can be done seamlessly.

C. Behaviours (Technical and Non-Technical):

- Mindset to dive deep into problems, find solutions and implement them
- Mindset of delivering outcomes daily - driven by timelines and challenging jobs.
- Mindset of learning, continual improvement and delivering excellence
- Interest in people connect, handle all tactful moments with logic and empathy

📌 Executive - Service Coordinator (Navi Mumbai)
🏢 Neptunus Power Plant Services
📍 Navi Mumbai