- Installation of OS & other applications such as Office Suite, Adobe Acrobat etc. as per Customer’s software deployment policy, and add or remove accessories, peripherals or mobile devices and configure PCs
- Perform troubleshooting & verify hardware and software as per Client requirements
- Configure desktop and laptop as per the desktop/laptop standardization policies of CUSTOMER
- Configuration & troubleshooting of printers
- Configuration of Outlook and troubleshooting of the related issues (System and on PDAs)
- Troubleshoot and resolve desktop / laptop OS issues
- Assist users in accessing applications based on standard SOP’s
- Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls pertain to hardware, software, and networking support
- Basic troubleshooting of the network related issues for laptop, Internet access & connectivity.
- Tracking & end to end closure of the escalated issue with back-end team & domain owners.

📌 Desktop Support Engineer - Hyderabad - Third Party payroll
🏢 Crisil
📍 Hyderabad