Core Responsibilities

- Multi-Channel Communication: Respond to customer questions, orders, and feedback via phone, email, live chat, and social media. Simplicant +2

- Technical Troubleshooting &
- Problem Solving:

Diagnose product malfunctions, walk users through features, and provide actionable solutions. Workable +3

- Complaint Resolution: Address customer dissatisfaction, process returns or refunds, and de-escalate sensitive service issues. Bureau of Labor Statistics (.gov) +2

- Account &

- Transaction Management:

Open and close accounts, update billing details, and assist with order processing through platforms like Helpware.

- CRM &

- Record Keeping:

Log interaction history, track ticket progress, and maintain accurate data inside customer relationship management systems. Indeed +2

- Cross-Department Collaboration: Relay product bugs to engineering, share customer feature requests, and align with sales or billing teams. MultiplyMii +2

- Product &

- Service Education: Teach users how to get the most value out of company offerings to improve long-term loyalty.

- Looking for experience candidates

- Fluency in English/Telugu/Hindi

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive-Escalation (Ambattur)
🏢 Altichemist Cosmochem
📍 Ambattur