Job Title: Collection Officer

Company Name: Kinara Capital

As a Collection Officer at Kinara Capital, you will be responsible for managing the collection of overdue accounts and ensuring effective communication with clients regarding their payments. You will develop a strong understanding of the company’s policies and procedures related to collections, and you will work closely with clients to facilitate timely payments while maintaining a positive relationship.

Your role will involve analyzing customer accounts, monitoring payment patterns, and implementing collection strategies to minimize outstanding debts.

Key Responsibilities

- Contact clients via phone, email, and in-person to discuss overdue accounts.
- Review customer accounts to identify outstanding payments and develop action plans for collection.
- Negotiate payment arrangements and work with clients to find suitable solutions for settling their debts.
- Maintain accurate records of interactions and payments in the company’s database.
- Collaborate with other departments to resolve any issues that may be affecting payment.
- Analyze data to identify trends in payment behavior and recommend improvements in collection strategies.




- Provide excellent customer service to foster positive client relationships.
- Prepare regular reports on collection activities and progress to management.

Skills and Qualifications

- Strong communication and interpersonal skills.
- Excellent negotiation skills with the ability to handle sensitive situations professionally.
- Positive organizational and time management abilities.
- Analytical skills to assess customer accounts and payment patterns.
- Problem-solving skills to address client issues effectively.
- Ability to work independently and as part of a team.

Tools and Technologies

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with customer relationship management (CRM) software.
- Familiarity with accounting software and databases used for tracking payments and collections.
- Knowledge of database management and reporting tools.

Education and Experience

- A bachelor’s degree in finance, business administration, or a related field is preferred.
- Previous experience in collections, customer service, or finance-related roles is an advantage.

📌 Collection Officer (Ambernath)
🏢 Kinara Capital
📍 Ambernath