Purpose/Objective

Team Member - AOCC/JCC plays a key role in ensuring smooth airport operations through real-time monitoring and coordination with internal and external stakeholders.

This role ensures timely resource allocation, congestion management, and operational efficiency.

Key Responsibilities of Role

Operations Monitoring and Terminal Coordination: - Monitor terminal operations to detect congestion or unusual incidents and coordinate corrective actions with terminal operations, security, and other relevant teams.

- Ensure seamless baggage delivery operations by monitoring processes and resolving delays.
- Supervise Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) to ensure parking stands are allocated before flight arrival and maintain on-time block and off-block operations.
- Coordinate with the Landing Parking Cell and non-scheduled operators to facilitate departure clearances according to flight plans.

Flight Announcements and Status Updates: - Perform manual or automated announcements within the terminal as required by airlines or terminal operations.

- Make flight status announcements through paging systems, keeping passengers and visitors informed during operations and disruptions.
- Ensure timely and accurate flight information updates on Flight Information Display Systems (FIDS).

Stakeholder Coordination: - Coordinate with Medical Services, ATC, ground handlers, and terminal operations to address medical emergencies promptly.

- Work with ATC for flight arrivals, parking allocation, runway changes, towing permissions, and other operational updates.
- Collaborate with airlines, non-scheduled operators, ground handlers, engineering,



and security teams to facilitate effective operations during shifts.

Regulatory Compliance and Documentation: - Ensure adherence to SOPs and regulatory requirements and support compliance with internal and external audits.

- Capture operational data and prepare reports for shift summaries, incidents, and performance tracking.

Training and Development: - Assist staff in completing mandatory compliance training related to aviation standards, safety protocols, ISO certifications, and operational excellence.

- Participate in mock drills, operational simulations and cross-functional training to ensure seamless coordination with other departments.

Key Stakeholders - Internal: - Duty Manager - AOCC/JCC - Airport Operations Team - Air Traffic Control - Airport Security - Emergency Medical Services - Engineering & Maintenance Team - Health, Safety & Environment (HSE) Team Key Stakeholders - External: - Airlines - Ground handlers - Non-scheduled operators - Government agencies (Customs, Immigration, CISF, ARC, Air Force, Military) Medical agencies

Technical Competencies

Air Traffic Control (ATC)-AAHL,Aircraft Movements Management-AAHL,Airside Ground Handling-AAHL,Airside Safety Inspection-AAHL,Data Analysis and Interpretation-AAHL,Ground Support Equipment Management-AAHL,Incident Management-AAHL,Risk Management-AAHL,Runway and Taxiway Maintenance-AAHL

Qualifications and Experience

Educational Background: - Post Diploma/MBA or Bachelor's Degree in Aviation Management, Operations Management, or a related field - 1-2 years of experience in airport operations, ground handling, or airside services preferred.

Work Experience: - 1-2 years of experience in airport operations, ground handling, or AOCC ops is preferred.

Associate Officer- AOCC

📌 Associate Officer- AOCC (Lucknow)
🏢 Adani Group
📍 Lucknow