Purpose/Objective

To lead the admin function for the Site, with specific focus on achieving operational excellence and ensuring all internal customers(employee) needs are met.

To plan and implement a cost-effective, employee friendly and robust administrative infrastructure and drive operations of all Admin services at Site level in a cost effective and efficient manner while remaining compliant with standards established.

Key Responsibilities of Role

Strategic Roles and Responsibilities - Understand the BU/group long-term plan and assist in devising the BU’s Admin roadmap and operating model and devise Site specific strategy and plans.

- Roll out initiatives identified by BU admin post research & benchmarking studies; Oversee creation of implementation plan as well as continually review and revise the implementation plan to meet the changing business dynamics.
- Conduct Admin budgeting exercise for Site in consultation with Site HR Head and BU Admin Head and establish budget preparation guidelines for all Admin sub-departments; Undertake necessary action for any budget deviations.
- Ensure adherence to expense management/ cost optimization guidelines set by the BU; Identify and drive cost optimization projects at the Site level.
- Oversee implementation of Admin policies/SOPs for the Site; Set guidelines for business specific Admin policies and systems.
- Periodically review and contribute to updating all Admin policies and guidelines and ensure they are updated keeping in consideration the changing business dynamics.

Property Management - Work closely with the business to understand their office expansion strategy under admin gamut and conduct a property need assessment and forecasting exercise; Generate an annual and 3- year space/ property forecast plan for the business and present to Senior Leadership.

- Support in identification of new properties/spaces for potential projects and provide guidance for formulating infrastructure plan from an Admin perspective.
- Provide support in conducting audits for office properties; Address any risks/ challenges identified.
- With the input of BU admin induct industry-leading state-of-art systems/ processes at the Site/ property by leveraging knowledge of industry’s best practices.

Services Management - Devise the services management operating plan, frameworks for various Admin Services across the Site (viz.

Travel & Accommodation management, General Admin Services, Facility Event Management soft and oversee Hard Services (In coordination with MEP department).

- Drive Site operations of all Admin services (viz.

Travel & Accommodation management, Local transport management, General Admin Services, Soft Services, Facility Event management and oversee Hard Services) to create a conducive work setting for Adani employees.

- Managing onboarding process of new employee at site in terms of providing initial support for accommodation, transportation, space allocation and providing employee with joining kit.
- Providing appropriate Food & Beverage i.

e.

, Breakfast, lunch, snacks, and dinner options to employee through concessioners in coordination with commercials department.

Local Transport Management- Manage all company-owned vehicles under administration and ensure they are compliant with legal, regulatory, and contractual requirements, and resolve any issues as applicable.





- Oversee driver duty allocation and facilitate driver training on etiquettes and soft skills for all company vehicles.
- Identifying competitive vehicle leasing plan for site in coordination with Techno commercial.
- Manage transportation request of site in line with group guidelines and keep track of utilisation.

Uniform management - Prepare annual uniform requirement for customer facing roles in coordination with respective department and plan procurement through ARC vendor.

- Oversees the uniform inventory, receives shipments, audits invoice, and authorizes payment.
- Uses resources efficiently to maintain appropriate inventory levels and sizing options while minimizing inventory expense.
- Coordinates with all department managers to ensure that uniforms for all positions are updated and accurately listed on uniform lists.
- Creating system and process for issuing uniform & provide laundry services through empanelled vendor on site.

Governance and Compliance Management Governance Framework & Compliance - Ensure adherence to established governance framework and ensure site Admin service levels are in line with prescribed standards.

- Participate in governance committees to discuss issues/ deliver insights/ share best practices and devise action plans targeted on driving functional excellence and process improvements.
- Ensure adherence to defined budgets for the Site; Provide guidance/ prepare action plan to overcome deviations; if any.
- Ensure timely submission & verification of vendor bills as well as timely pay-out as per agreed SLAs (for all services).
- Ensure adherence to prevailing statutory requirements and standards, ensure certifications and licenses are obtained for services under admin function for the Site along with timely renewal as applicable.
- Manage all lease documentation for the Site properties and ensure timely renewal of the same (ref Leasing of Property SOP).

Audits and Process Adherence - Support in formulation of Audit calendar for specific Site; Ensure timely closure of planned activities and audit findings; as applicable.

- Analyse audit findings, draw insights, and collaborate with the concerned stakeholders to develop effective action plans for mitigating risks/ address gaps identified.

Performance Reviews - Conduct periodic performance reviews for the Site; Monitor all on-going strategic initiatives with the admin team as per defined performance review calendar.

External Stakeholder Management- Identify strategic service partners for Adani and build partnerships with solution providers/ government officials/ local authorities for admin services.

- Conduct formal service partner identification process (functional & technical evaluations).
- Contribute to defining the scope of work; Partner with TC and conduct strategic negotiations and finalize contractual terms and conditions.
- Review (technical components)



and provide final sign-off for all Site level contracts and agreements signed with service vendors.
- Supervise service partner performance reviews and address critical issues if any.

Internal Stakeholder Management - Ensure employee feedback is collected from time to time and conceptualise new strategies to improve employee satisfaction levels basis feedback received.

- Ensure information about Admin initiatives, updates and achievements is communicated timely and effectively to internal stakeholders for the business.

Technology and Process Evolution - Identify areas within Admin which could be automated/ integrated with technology for meeting customer needs; Supervise the implementation to ensure seamless integration - Tap into strategic information for Site employees using data analytics and generate meaningful insights to enhance service delivery.

People Management- Drive a cooperative and high-performance driven culture – Set goals, review performance, and provide feedback to ensure a motivated and committed team.

- Guide & mentor talent in the admin function on their growth and development.
- Drive employee engagement & collaborative workplace initiatives at the business level with site HR (e.

g.

, townhalls, newsletters, off sites, events, etc.

).

Key Interactions Internal External- Collaborate with Site HR Head to identify key priorities and specific requirements.

- Interact with a wide spectrum of service partners and build strategic relationship with them with an objective of leveraging them for business advancement in time; Collaborate closely with them to track service deliveries and mitigate risks.

- Interact with BU Admin Head for understanding organizational strategy and business objectives and formulating Site’s strategy in line with the same - Build a strong network and relationships with government agencies, urban local agencies and other local bodies involved with Admin.

Technical Competencies

Hard Services Management,Partner /Vendor management,Soft Services Management,Strategy Planning & Governance,Travel & Accommodation Management

Qualifications and Experience

Educational Qualification: - Bachelor’s degree in any discipline is mandatory.

- IHM or equivalent hospitality/facility qualification from any reputed college or university.

Experiences: - 8+ years of work experience in a similar position for mid-sized / large organization; Experience managing a direct team of 5-8 members (including FM leads & facility departmental heads).

- Preferable to have worked in Airport operations or an organization with diversified business;

Experience of managing large property footprint and remote sites - Robust understanding financial and cost optimization principles - Strong experience of managing large facilities;

Experience of working with CAFM systems - Rich experience of formulating strategies and conceptualizing service management frameworks - Experience with designing and implementing employee feedback framework - Proven experience of delivering excellent customer care and service in a large organisation.

- Strong knowledge and experience in at least two or more Admin domains like Services management, Property management, Infrastructure management and Corporate real estate - Experience of dealing with multiple stakeholders – internal as well as external

Asset Lead - Admin

📌 Asset Lead - Admin (Lucknow)
🏢 Adani Group
📍 Lucknow