Job Description – Guest Relationship Executive (GRE)

Department: Operations

Reporting To: Centre Head

1. Job Purpose

To manage day-to-day centre operations, ensure facility upkeep, maintain client

relationships, coordinate vendors, and deliver a positive client experience.

2. Key Responsibilities

 Oversee daily centre operations, cleanliness, hygiene, maintenance, and

facility upkeep.

 Monitor and resolve Level 1 operational issues and Level 2 client-related and

self-identified snags.

 Conduct daily, weekly, and monthly operational audits and submit daily centre

reports.

 Manage client relationships, feedback, Google reviews, centre tours, and

client events.

 Coordinate client move-in/move-out activities and execution of new and

renewal agreements.

 Coordinate with vendors and building management teams to ensure service

quality and timely issue resolution.

 Maintain inventory, store records, consumables, and stock levels.

 Assist in ancillary revenue management and follow up with clients on

outstanding payments.

 Manage invoice records and ensure data accuracy in Amspaces and Un-

Maze.

 Maintain operational documentation and ensure compliance with company

SOPs.

3. Scope Limitations





 No independent negotiation with prospective clients on pricing, discounts, or

customizations.

 No independent creation or modification of agreements or renewal contracts;

responsibilities are limited to coordination and execution of approved

documents.

 No sharing of commercial proposals with prospective clients.

 All commercial decisions and approvals must be referred to the Centre Head

or authorized team.

4. Systems

 MS office, Power point (PPT).

 Valuable in Mail communication.

5. Key Skills

 Client communication and relationship management.

 Vendor coordination and operational problem-solving.

 Inventory management and documentation.

 Basic MS Excel and operational software skills.

 Attention to detail, accountability, and time management.

6. Key Performance Areas

 Centre upkeep and service quality.

 Client satisfaction and timely issue resolution.

 Audit and reporting compliance.

 Inventory and system data accuracy.

 Timely move-in/move-out coordination.

 Vendor performance and receivables follow-up.

Pay: ₹300,000.00 - ₹400,000.00 per year

Work Location: In person

📌 Guest Relations Executive (Chennai)
🏢 Covestays
📍 Chennai