Role summary. Owns the end-to-end solution architecture across Workplace Service Delivery (WSD), Enterprise Asset Management (EAM), Field Service Management (FSM), and Workflow Data Fabric (WDF). Accountable for delivering a scalable, upgrade-protected, and integrated ServiceNow solution aligned to business objectives and future CMDB/CSDM initiatives.

Key responsibilities

· Define overall platform and solution architecture.

· Lead architecture workshops and design governance activities.

· Define CMDB, asset model, integration, and security architecture.

· Establish integration patterns using IntegrationHub, APIs, MID Servers, and WDF capabilities.

· Provide architectural oversight across WSD, EAM, FSM, and reporting solutions.

· Review technical and functional designs.

· Ensure OOTB adoption and minimize technical debt.

· Support project estimations, technical risk management, and deployment planning.

· Guide Future CMDB, ITAM, HAM, and CSDM alignment initiatives.

Experience

· 12+ years overall IT experience.

· 6+ years in ServiceNow architecture roles.

· Experience delivering enterprise-scale ServiceNow implementations.

· Exposure to WSD, FSM, EAM, IntegrationHub, and CMDB.

📌 ServiceNow Architect (Bengaluru)
🏢 3iTech Global Private
📍 Bengaluru