• Handle customer accounts and outstanding receivables
• Contact customers for payment status and details
• Resolve payment-related queries and disputes
• Maintain quality, productivity, and customer service standards
• Demonstrate ownership and sound decision-making
• Effectively manage workload and priorities Responsibilities
• Follow up with customers for outstanding payments
• Make collection calls and obtain payment commitments/details
• Resolve disputes and account-related queries
• Maintain accurate records of collection activities
• Prioritize and manage assigned accounts
• Escalate complex or unresolved issues appropriately
• Meet collection, quality, and productivity targets
• Provide skilled customer service
• Use Excel and other systems for tracking and reporting
• Collaborate with internal teams for account resolution Qualifications 1
- 3 Years exp. With good communication
📌 Executive (India)
🏢 EXL
📍 India