Key Responsibilities
• Support and administer Microsoft Endpoint Configuration Manager (MECM/SCCM) and Microsoft Intune environments, including policies, configurations, collections/groups, and deployments.
• Create, modify, test, deploy, and maintain endpoint configurations and policies in MECM and Intune.
• Deploy and troubleshoot enterprise applications through MECM and Intune across a large Windows endpoint environment.
• Support and troubleshoot Windows Autopilot provisioning, including profile assignments, Enrollment Status Page (ESP), application installation, and enrollment failures.
• Support Windows operating system deployment (OSD), feature updates, quality updates, and configuration changes.
• Implement and maintain endpoint security configurations using Intune security policies, security baselines and BitLocker.
• Monitor and remediate device compliance, configuration, patching, and security posture to meet organizational standards.
• Support vulnerability remediation and endpoint hardening initiatives by deploying required configurations, patches, applications, and remediation scripts.
• Monitor endpoint health and troubleshoot client issues related to MECM agents, Intune enrollment, policy processing, application deployments, Windows Updates, and device compliance.
• Troubleshoot complex endpoint deployment and configuration issues using relevant MECM/Intune logs, Windows Event Logs,



and diagnostic tools.
• Develop and maintain PowerShell scripts for endpoint administration, troubleshooting, reporting, and automation.
• Collaborate with regional IT/service desk teams, security teams, application owners, and infrastructure teams to resolve endpoint-related issues.
• Participate in on-call/support rotations as required and maintain technical documentation for configurations, deployments, operational procedures, and troubleshooting. Required Skills
• 3–5 years of hands-on experience with Microsoft MECM/SCCM and/or Microsoft Intune, with strong practical experience in at least one and working knowledge of the other.
• Hands-on experience with:
• MECM application/package deployment
• Intune application deployment
• Configuration profiles and compliance policies
• Windows Autopilot
• Windows Update management / patching
• Device enrollment and provisioning
• Endpoint troubleshooting
• PowerShell scripting
• Good understanding of Microsoft Entra ID (Azure AD), device identities, GroupPolicy, security groups, and Conditional Access concepts.
• Valuable understanding of Windows 10/11 endpoint administration and troubleshooting.
• Ability to analyze deployment failures using MECM client logs, Intune diagnostics, Windows Event Viewer, and registry/configuration data.

📌 Senior Service Engineer (Hyderabad)
🏢 Providence India
📍 Hyderabad