Back Industry: Tourism, Travel & Hospitality Reporting To: Director / General Manager / Management

Location:
Manali (Himachal Pradesh) Employment Type: Full-Time Educational Qualifications
• Bachelor's Degree Or Diploma In Information Technology, Computer Science, Computer Applications, Or A Related Field.
• Additional Certifications In Networking, Cybersecurity, Cloud Computing, Or IT Infrastructure Management Will Be An Advantage. Experience Required
• Minimum 5 Years Of Relevant IT Experience, Preferably In The Tourism, Travel, Hotel, Or Hospitality Industry.
• Experience In Managing IT Infrastructure, Software Applications, Networking, And Technical Support.
• Experience With Online Booking Systems, Travel Management Software, CRM, Or Hotel Management Systems Will Be Preferred. Key Roles And Responsibilities IT Infrastructure Management
• Manage And Maintain Computers, Laptops, Servers, Printers, And Other IT Equipment.
• Ensure The Smooth Functioning Of LAN, WAN, Wi-Fi, Internet, And Network Systems.
• Monitor And Maintain CCTV Systems, Access Control Systems, And Other Technology-related Equipment.
• Ensure Timely Maintenance And Troubleshooting Of IT Infrastructure.
• Maintain An Inventory Of IT Assets, Software Licenses, And Hardware Equipment. Tourism Software And Applications
• Manage And Maintain Travel Booking Systems, Hotel Reservation Software, And Tourism-related Applications.
• Ensure The Smooth Functioning Of Websites, Mobile Applications, And Online Booking Platforms.
• Provide Technical Support For Ticketing Systems, Tour Package Management Software, And Customer Relationship Management (CRM) Systems.




• Coordinate With Software Vendors For System Upgrades, Maintenance, And Technical Support.
• Identify And Implement Suitable Technology Solutions To Improve Tourism Operations. Website And Digital Platform Management
• Monitor The Company's Official Website And Ensure Its Proper Functioning.
• Coordinate With Web Developers And Digital Marketing Teams For Website Updates And Improvements.
• Ensure The Availability And Reliability Of Online Booking And Enquiry Systems.
• Support The Integration Of Online Payment Gateways And Booking Platforms.
• Monitor Website Performance And Coordinate The Resolution Of Technical Issues. Data Security And IT Compliance
• Ensure The Security And Confidentiality Of Company Data And Customer Information.
• Implement Appropriate Cybersecurity Measures To Protect IT Systems Against Unauthorized Access, Malware, And Data Breaches.
• Ensure Regular Data Backups And Maintain A Disaster Recovery Plan.
• Manage User Accounts, Passwords, Access Permissions, And System Authentication.
• Maintain IT Policies, Procedures, And Documentation In Accordance With Applicable Requirements. Technical Support And Troubleshooting
• Provide Technical Support To Employees Across All Departments.
• Resolve Hardware, Software, Networking, Email, And Internet-related Issues.




• Ensure Minimum Downtime Of Critical Business Applications.
• Maintain Records Of IT Complaints, Corrective Actions, And Maintenance Activities.
• Train Employees In The Effective And Secure Use Of IT Systems. Vendor And Budget Management
• Coordinate With IT Vendors, Internet Service Providers, Software Developers, And Technology Service Providers.
• Evaluate Current Technologies And Recommend Suitable Solutions To Management.
• Prepare IT Budgets And Monitor Expenditure.
• Negotiate Service Contracts And Monitor Vendor Performance.
• Ensure Cost-effective Utilization Of IT Resources. Required Skills And Competencies
• Strong Knowledge Of Computer Hardware, Software, And Networking.
• Good Understanding Of Cyber Security, Data Backup, And Disaster Recovery.
• Knowledge Of Websites, Online Booking Platforms, And Digital Payment Systems.
• Strong Troubleshooting And Problem-solving Abilities.
• Vendor Management And Negotiation Skills.
• Good Communication And Team Management Skills.
• Ability To Work Under Pressure And Resolve Technical Issues Promptly.
• Strong Planning, Coordination, And Reporting Skills. General Responsibilities
• Perform Duties In Accordance With Company Policies And Management Instructions.
• Maintain The Confidentiality Of Company Information And Customer Data.
• Ensure The Proper Utilization And Maintenance Of Company IT Assets.
• Maintain Professional Conduct And Effective Coordination With All Departments.
• Perform Any Other IT-related Duties Assigned By The Reporting Authority Within The Scope Of The Role.

📌 MANAGER - IT (Manali)
🏢 Bharat Booking Holidays India Private
📍 Manali