Job Summary: We are looking for a proactive and detail-oriented ORM Executive to manage and protect the onlinereputation of our clients.
• The ideal candidate should have experience in crisis management, sociallistening, sentiment analysis, and reputation monitoring using tools such as Brandwatch and Meltwater
• .
Prior experience in a digital marketing agency is preferred.

Key Responsibilities
• Monitor and manage clients' online reputation across search engines, social media, forums, blogs,and review platforms.
• Identify and respond to online reputation issues promptly to minimize brand impact.
• Handle reputation crisis situations by coordinating with internal teams and implementing timelyaction plans.
• Use Brandwatch and Meltwater for social listening, media monitoring, sentiment analysis, and reporting
• Track brand mentions, customer feedback, competitor activity, and emerging online trends.
• Prepare daily, weekly, and monthly ORM performance reports with actionable insights.
• Coordinate with SEO, Content, Social Media,



and PR teams to execute reputation managementstrategies.
• Ensure timely escalation of critical issues to management.
• Maintain high standards of client communication and service delivery. Required Skills
• Hands-on experience with Brandwatch and Meltwater
• Strong understanding of Online Reputation Management (ORM) and crisis management
• Knowledge of social media platforms, review websites, and digital media.
• Excellent written and verbal communication skills.
• Solid analytical, problem-solving, and decision-making abilities.
• Ability to work under pressure and manage multiple client accounts. Qualifications
• Bachelor's degree in Marketing, Mass Communication, Business Administration, or a related field.
• 1–4 years of experience in ORM within a digital marketing agency
• .
Experience handling high-profile brands and online crisis situations will be can added advantage.

📌 Brand Associate-ORM (India)
🏢 Value4Brand
📍 India