About The Role
Reviews, ratings, and online conversations can make or break a brand’s reputation. We’re looking for someone who knows how to turn feedback into opportunities, conversations into connections, and online sentiment into a positive brand experience If you enjoy understanding what people think about brands, know your way around online reviews, and have a knack for crafting the right response, we’d love to meet you.

Key Responsibilities
• Monitor online reviews, brand mentions, and customer sentiment across digital platforms.
• Manage Google reviews and customer feedback with thoughtful, timely, and brand-appropriate responses.
• Help brands build a positive online presence and tackle reputation challenges.
• Track sentiment trends, identify potential issues, and turn insights into actionable strategies.
• Prepare ORM reports, analyse performance, and identify opportunities for improvement.
• Coordinate with clients and internal teams to keep reputation management activities on track. What We're Looking For
• 1–3 years of experience in ORM, digital marketing, or a related field.
• Hands-on experience with Google Business Profile,



review management, and customer feedback.
• Strong written communication skills and the ability to strike the right tone in every response.
• An eye for detail, a problem-solving mindset, and the ability to manage multiple clients.
• Someone who understands that behind every review is a customer and an opportunity to make things better. Bonus Points If You Have
• Familiarity with ORM, social listening, and sentiment analysis tools.
• Experience using AI tools like ChatGPT, Gemini, or Claude.
• Previous experience in a digital marketing agency. Why Join Us?
• Work with diverse brands and help shape how they’re perceived online.
• Turn real-time feedback into meaningful brand impact.
• Collaborate with a team that values fresh ideas, ownership, and continuous learning.
• Get hands-on experience in a fast-paced digital marketing setting where no two days are the same.

Skills:
brandwatch,social media management,sprout social,online reputation management,hootsuite,escalation management,social listening

📌 Online Reputation Management Executive (Bengaluru)
🏢 ODigMa
📍 Bengaluru