Company Description Technotask Business Solutions Pvt Ltd is a rapidly growing customer experience and business process solutions provider, founded in March 2020. The company delivers omnichannel support services that enhance customer interactions and drive operational excellence for clients worldwide. Technotask operates 13 centers across India, Egypt, and the UAE, supporting over 20 global clients across 48 Lines of Business. With expertise across industries such as FinTech, Retail, E-Commerce, Health-Tech, and SaaS, Technotask offers services spanning voice, email, chat, catalogue management, logistics support, automation, and backend support. The organization emphasizes innovation, quality, and continuous improvement in reshaping the future of customer experiences. Role Description This is a full time, on-site Customer Support Associate role based in Bhopal. The Customer Support Associate will handle customer queries via phone, email, and chat, ensuring timely, accurate, and courteous responses. Responsibilities include resolving issues, providing product and service information, escalating complex cases to appropriate teams, and maintaining detailed records of interactions in the CRM system. The role involves following standard operating procedures, meeting defined performance metrics,



and contributing to continuous improvement of customer service processes. The associate will collaborate with team members and supervisors to ensure consistent service quality across multiple client projects. Qualifications
• Strong verbal and written communication skills, with the ability to listen actively and explain information clearly.
• Customer service and problem-solving skills, including empathy, patience, and the ability to handle difficult interactions professionally.
• Basic computer proficiency, including typing skills, use of CRM or ticketing tools, and familiarity with email and chat platforms.
• Ability to follow processes, manage time effectively, and work in a fast-paced, target-driven environment.
• Prior experience in customer support, contact centers, or BPO environments is an advantage.
• Comfort working in rotational shifts, including weekends or holidays as per business requirements.
• Minimum educational qualification: high school diploma or equivalent; a bachelor’s degree is preferred.
• Professional attitude, reliability, and a willingness to learn about diverse industries and client offerings.

📌 Customer Support Associate (Bhopal)
🏢 Technotask Business Solutions
📍 Bhopal